Clinical Support Rep - Cardiac Rehab

Loma Linda • Loma Linda, CA

19h • $25 - $26

About The Position

The Clinical Support Representative consistently anticipates and meets the needs of patients, physicians, staff, and the public. This role serves as a primary point of contact for patients and providers by phone and in person, and performs scheduling, registration support, insurance verification, documentation management, referral processing, care coordination, and general administrative support. The representative obtains and maintains accurate patient demographic, insurance, and guarantor information; maintains departmental records and electronic documentation systems; facilitates communication between patients and clinical staff; and supports daily clinic and operational workflows. Other duties may be assigned as needed.

Requirements

• Minimum one year of patient- or customer-service-related experience is preferred.
• Knowledge of healthcare office, clinic, or department operations; patient registration processes; scheduling systems; insurance verification procedures; documentation management; and medical terminology.
• Ability to read, write, and communicate effectively in English.
• Ability to use computers and required software applications, including electronic medical records and Microsoft Office applications.
• Ability to communicate professionally with patients, families, providers, and staff; manage multiple assignments; organize and prioritize workload; maintain attention to detail; solve problems independently; maintain confidentiality; and work effectively in a fast-paced healthcare environment.
• Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities.

Nice To Haves

• Minimum one year of patient- or customer-service-related experience.

Responsibilities

• Serve as a primary point of contact for patients and providers by phone and in person.
• Perform scheduling, registration support, and insurance verification.
• Manage documentation and process referrals.
• Support care coordination and provide general administrative assistance.
• Obtain and maintain accurate patient demographic, insurance, and guarantor information.
• Maintain departmental records and electronic documentation systems.
• Facilitate communication between patients and clinical staff.
• Support daily clinic and operational workflows.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed