Clinical Lab Support Rep - 4am-1230pm

Children's National Hospital

1d • $21 - $41 • Onsite

About The Position

The Clinical Lab Support Rep performs patient services and administrative support for laboratory operations in accordance with established policies and procedures. Under moderate supervision, the role interacts courteously with patients, parents, physicians, and staff, assists colleagues across departments, and supports specimen collection, receipt, processing, and routing. The position also checks patient and specimen information, registers and schedules patients, and trains employees and others in the role’s duties.

The position is part of the Phlebotomy team within the Laboratory Department at Children’s National Hospital, which supports outpatient and inpatient specimen collection and processing. Work hours are 4:00 a.m. to 12:30 p.m., including weekends.

Requirements

• High school diploma or GED.
• At least 2 years of related experience in an accredited clinical setting.

Responsibilities

• Process specimens through centrifugation, aliquoting, sorting, and storage; coordinate specimen pickup and delivery; troubleshoot processing procedures; and investigate improperly labeled, inadequate, or problematic specimens and requisitions.
• Perform order and result entry, create and release reference-lab batches, and handle and package send-out specimens.
• Schedule and register patients in the computer system when needed; greet and check in patients and parents; update scheduling and patient information; and complete computer-aided registration in person or by telephone.
• Review demographic, insurance, referral, and preauthorization information for accuracy and completeness; verify insurance eligibility and coverage; and notify parents when referral forms or preauthorization are needed.
• Answer telephone inquiries professionally, provide general information and specimen requirements, give test results by phone, and route technical questions to the appropriate area.
• Counsel parents or refer them to a Manager or Coordinator for financial information and direction.
• Enter patient information, test requests, cancellations, and additions in computer systems; search for data and retrieve or print reports; check requisitions for completeness; request missing documents; confirm ICD9 codes and questionable test requests with referring physicians; and order tests in the LIS.
• Monitor daily laboratory equipment records, maintain simple laboratory equipment, and notify technicians or technologists of unresolved problems.
• Order routine inventory and supplies; distribute forms, letters, mail, and laboratory results; maintain Lab Customer Service Desk files; and copy, fax, and distribute documents.
• Collect blood specimens by venipuncture and capillary methods, including special procedures such as sweat chloride specimen collection and xylose administration.
• Conduct assigned routine laboratory tests, such as urine dipstick testing, loading automated analyzers, and preparing slides for microscopic analysis.
• Set up simple bacterial or viral cultures and enter specified test results into the computer.
• Train employees, students, and others in the duties described for the position.

Benefits

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• 401(k) plan.
• Healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Tuition assistance.
• Fitness resources.
• Employee assistance.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED