Clinical Support Coordinator - Behavioral Health
About The Position
The Clinical Support Coordinator is an independently licensed behavioral health clinician who supports clinical quality, provider education, documentation excellence, and measurement-based care (MBC). Reporting to the Director of Clinical Strategy and Provider Success, the Coordinator translates quality initiatives into practical provider support, effective workflows, and measurable outcomes. Through provider consultations, workshops, chart reviews, and targeted follow-up, the Coordinator identifies opportunities for improvement, offers actionable guidance, and partners with providers to strengthen clinical documentation, engagement, and quality standards. The role requires strong clinical judgment, confident and professional communication, independent work, appropriate escalation of concerns, and the ability to balance provider support with accountability while respecting differences in clinical practice. This is a provider education and quality-support role, not a treating clinician or clinical supervisory position. The position is full time, Monday through Friday, and may be based in Austin, Houston, or Dallas, with hybrid options available.
Requirements
- Master’s degree or higher in counseling, social work, marriage and family therapy, psychology, or a related behavioral health field.
- Active, unrestricted license permitting independent clinical practice in a behavioral health discipline.
- At least five years of post-licensure experience in behavioral health clinical practice or a related clinical role.
- Demonstrated clinical judgment and confidence assessing documentation, identifying meaningful quality concerns, and communicating clinically grounded recommendations.
- Strong understanding of behavioral health assessment, medical necessity, treatment planning, progress documentation, risk assessment, and ethical practice.
- Ability to explain clinical reasoning clearly, navigate difficult conversations, and recognize the limits of available information and personal expertise.
- Experience educating, consulting with, or providing substantive feedback to fellow clinicians.
- Ability to develop provider-facing materials and facilitate practical, engaging workshops.
- Working knowledge of measurement-based care and its application in behavioral health.
- Strong organizational skills, independent prioritization, and consistent follow-through.
- Comfort using electronic health records, spreadsheets, tracking tools, and clinical technology platforms.
- Enjoys moving quickly with some degree of ambiguity.
Nice To Haves
- Experience in a multi-state or MSO (Managed Services Organization) behavioral health environment.
- Experience with behavioral health chart review, clinical quality improvement, utilization review, or payor audits.
- Experience supporting independent clinicians in a multi-state provider network or management services organization.
- Familiarity with AI-assisted chart review tools and experience evaluating automated findings using clinical judgment.
- Experience supporting MBC implementation, provider adoption, or engagement improvement.
- Experience interpreting provider-level performance data and translating findings into targeted education or follow-up.
- Familiarity with payor documentation expectations and collaboration with billing, coding, and compliance teams.
Responsibilities
- Meet with providers to discuss documentation concerns, review chart findings, explain clinical rationale, and establish practical next steps.
- Create and facilitate workshops on documentation, measurement-based care, and recurring quality concerns; develop provider-facing guides, examples, and communications.
- Help providers incorporate client feedback and outcome measures into clinical workflows and documentation; identify adoption barriers and provide education, workflow guidance, or coordination with technical support.
- Conduct routine and targeted chart reviews covering clinical assessment, medical necessity, treatment planning, interventions, progress, and risk.
- Evaluate AI-assisted review findings against clinical records, clarify discrepancies, and provide accurate, actionable feedback.
- Assess flagged documentation, quality, and engagement trends in context; conduct targeted outreach and education, monitor follow-through, and escalate significant or unresolved concerns with recommended next steps.
- Coordinate assigned chart reviews and audit workflows, including requests, deadlines, provider communications, and follow-up, to support timely completion, consistent practices, and payor audit readiness.
- Maintain accurate records of reviews, outreach, and follow-up; use recurring findings and improvement trends to recommend updates to educational resources, review processes, and provider support.
- Partner with clinical leadership, Compliance, Billing, Provider Services, and other stakeholders to resolve concerns, clarify requirements, and coordinate issues requiring specialized expertise.
- Independently prioritize assigned work, manage competing deadlines, follow through, and communicate emerging risks, capacity constraints, and issues requiring leadership input.
Benefits
- 75% coverage of Health, Dental & Vision benefits plan
- 401(k) savings plan with employer matching upon eligibility
- 8 paid holidays a year
- 15 PTO days accrued in first year
- Professional and career development opportunities
- Compensation evaluated consistently and opportunities for growth
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What This Job Offers
Job Type
Full-time
Career Level
Senior
