Clinical Support Coordinator - Behavioral Health

Mindful Support Services•Austin, TX

7d•$80,000 - $90,000•Hybrid

About The Position

The Clinical Support Coordinator is an independently licensed behavioral health clinician who supports clinical quality, provider education, documentation excellence, and measurement-based care (MBC). Reporting to the Director of Clinical Strategy and Provider Success, this role translates quality initiatives into practical provider support, effective workflows, and measurable outcomes. Through provider consultations, workshops, chart reviews, and targeted follow-up, the Coordinator identifies improvement opportunities, offers actionable guidance, and partners with providers to strengthen clinical documentation, engagement, and quality standards. The role requires sound clinical judgment, confident and professional communication, independent work, appropriate escalation, and the ability to balance provider support with accountability while respecting clinician autonomy. This is a provider education and quality-support role, not a treating clinician or clinical supervisory position. The position is full-time, Monday through Friday, based in Austin, Houston, or Dallas, with hybrid options available.

Requirements

Master’s degree or higher in counseling, social work, marriage and family therapy, psychology, or a related behavioral health field.
Active, unrestricted license permitting independent clinical practice in a behavioral health discipline (e.g., LMHC, LPC, CMHC, PsyD, PhD).
At least five years of post-licensure experience in behavioral health clinical practice or a related clinical role.
Demonstrated clinical judgment and confidence assessing documentation, identifying meaningful quality concerns, and communicating clinically grounded recommendations.
Strong understanding of behavioral health assessment, medical necessity, treatment planning, progress documentation, risk assessment, and ethical practice.
Ability to explain clinical reasoning clearly, navigate difficult conversations, and recognize the limits of available information and personal expertise.
Experience educating, consulting with, or providing substantive feedback to fellow clinicians.
Ability to develop provider-facing materials and facilitate engaging, practical workshops.
Working knowledge of measurement-based care and its application in behavioral health.
Strong organizational skills, independent prioritization, and consistent follow-through.
Comfort using electronic health records, spreadsheets, tracking tools, and clinical technology platforms.
Willingness to work quickly amid some degree of ambiguity.

Nice To Haves

Experience in a multi-state or MSO (Managed Services Organization) behavioral health environment.
Experience with behavioral health chart review, clinical quality improvement, utilization review, or payor audits.
Experience supporting independent clinicians in a multi-state provider network or management services organization.
Familiarity with AI-assisted chart review tools and experience evaluating automated findings using clinical judgment.
Experience supporting measurement-based care implementation, provider adoption, or engagement improvement.
Experience interpreting provider-level performance data and translating findings into targeted education or follow-up.
Familiarity with payor documentation expectations and collaboration with billing, coding, and compliance teams.

Responsibilities

Meet with providers to address documentation concerns, review chart findings, and establish practical next steps.
Explain the clinical rationale behind recommendations and navigate questions or disagreement professionally.
Create and facilitate practical education on documentation, measurement-based care, and recurring quality concerns.
Develop provider-facing guides, examples, and communications tailored to provider needs.
Help providers incorporate client feedback and outcome measures into clinical workflows and documentation.
Identify barriers to measurement-based care adoption and provide education, workflow guidance, or coordination with technical support.
Conduct routine and targeted chart reviews covering clinical assessment, medical necessity, treatment planning, interventions, progress, and risk.
Use independent clinical judgment to validate AI-assisted review findings against clinical records, clarify discrepancies, and provide accurate, actionable feedback.
Assess flagged documentation, quality, and engagement trends in context; conduct targeted outreach and education; and monitor follow-through.
Escalate significant or unresolved concerns with an assessment and recommended next steps.
Coordinate chart review and audit workflows, including review requests, deadlines, provider communications, and follow-up, to support timely completion, consistent practices, and payor audit readiness.
Maintain accurate records of reviews, outreach, and follow-up; use recurring findings and improvement trends to recommend updates to educational resources, review processes, and provider support.
Partner with clinical leadership, Compliance, Billing, Provider Services, and other stakeholders to resolve concerns, clarify requirements, and coordinate specialized issues.
Prioritize assigned work, manage competing deadlines, and follow through independently; communicate emerging risks, capacity constraints, and issues requiring leadership input while respecting provider autonomy and role scope.