Clinical Support Aide

Family Health Center • Worcester, MA

9d • $20 - $24 • Onsite

About The Position

The Clinical Support Aide provides clerical and administrative support to Medical Services teams for patient-related matters. The role coordinates, prioritizes, and responds to telephone calls and in-person requests from patients and internal staff regarding forms and other paperwork. It performs initial triage of incoming calls, accurately records caller information, and determines patients’ needs.

The position is on-site, Monday through Friday, with a schedule of either 8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m.

Requirements

• Meet one of the listed combinations of education and employment experience: a Nurse Aide certificate or two to four years of college or post-high-school training, and a minimum of two years of experience in a medical or human service environment.
• Relevant computer skills, including experience working with an electronic medical record (EMR).
• Bilingual in English and another language appropriate to the FHCW patient population.

Nice To Haves

• Training in medical terminology.
• Knowledge of medical terminology and experience with telephone triage in a medical setting.

Responsibilities

• Answer and triage calls politely, identifying oneself by name, position, and team.
• Assess calls to determine whether they are patient-related or administrative, require immediate attention, or can be transferred to voicemail.
• Retrieve reports, dictation, and correspondence so updated information is available for patient visits.
• Check encounter forms for completion of procedure type and diagnosis, and reconcile them with the day sheets at the end of each day for each team provider.
• Schedule lab tests, follow-up appointments, acute same-day visits, add-ons, and other appointments as directed.
• Cross-train with medical assistants to follow up with patients who miss appointments and assist the triage RN with answering phone calls.
• Open, triage, and sort mail as directed by the Team Leader Nurse.
• May perform minor clinical tasks, such as weighing and measuring patients, collecting vital signs, or conducting Snellen exams.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed