Clinical Aide

Virginia Garcia Memorial Health Center•Cornelius, OR

About The Position

The Clinical Aide (CA) performs delegated clinical and administrative duties in support of clinic operations and patient care. The CA will be trained to perform listed duties if they have not received prior training. After successful completion of the initial probationary period, career-path opportunities are available, including shadowing during the regular work schedule to learn about potential careers at Virginia Garcia Memorial Health Center. The role supports direct patient care, including preparing patients for appointments, recording vital signs and other information, documenting medical records with certified staff, processing specimens, assisting with approved point-of-care testing and procedures, and supporting vaccine clinics and public health events. Indirect duties include preparing and maintaining exam rooms and supplies, cleaning and sterilizing equipment, assisting with patient outreach and front-desk activities, coordinating interpreter services, scheduling appointments, supporting medical-record tasks and preventive-care tracking, and assisting with clinic operations. The Clinical Aide is expected to protect patient and staff confidentiality, handle protected health information in accordance with HIPAA, participate in competency assessments and training, and attend team meetings and career-development opportunities. The position requires meeting the organization’s immunization requirements and may involve rotating to other clinics as needed. The work takes place in a well-lighted, ventilated environment, with potential exposure to blood-borne pathogens and hazardous chemicals. The role requires the ability to lift and carry supplies weighing up to 30 pounds.

Requirements

High school diploma or equivalent.
At least two years of customer service experience working with diverse clients, patients, or customers in a fast-paced work environment.
Strong interest in pursuing medical assistant certification or another healthcare career.
Ability to set priorities in a changing environment while maintaining a calm, professional demeanor.
Ability to recognize personal limitations and seek guidance or assistance appropriately.
Ability to rotate to other clinics as needed.
Ability to problem-solve in a team environment.
Enthusiastic learner who can work quickly, accurately, and independently.
Ability to lift and carry supplies weighing up to 30 pounds.
Must meet VGMHC immunization requirements and applicable state and federal guidelines.

Nice To Haves

Bilingual/bicultural proficiency in Spanish and English is preferred.

Responsibilities

Greet and prepare patients for appointments; confirm identity; record vital signs and other appropriate information; verify medication and immunization records; and document interactions.
Work with certified staff to enter and document medical information in patient records, including flow sheets, progress notes, immunization records, and growth charts.
Perform patient-care duties that do not require placing orders, including collecting vital signs and processing specimens for lab transport.
Assist with or perform approved point-of-care tests and maintain lab and quality-control logs after training and competency verification.
Assist providers and certified medical assistants with procedures.
Support vaccine clinics and public health events through assigned tasks such as data entry, patient traffic control, running, and registration.
Review the daily schedule and verify supplies and working equipment are available.
Assemble equipment and prepare trays for minor procedures.
Maintain cleanliness, inventory, and readiness of assigned exam rooms.
Check sharps containers daily and replace them when full.
Stock clinic information pamphlets, forms, exam rooms, the nurse’s station, vaccine administration station, and lab.
Organize and maintain clean and soiled utility rooms and storage areas.
Clean, disinfect, and sterilize exam tables, counters, and equipment according to VGMHC Infection Control Guidelines.
Perform patient outreach as directed by the Clinical Team Supervisor.
Assist the front desk with patient check-in as needed; answer and route calls courteously and promptly; coordinate interpreter services; and schedule appointments as directed.
Support Team Assistants with obtaining medical records, faxing, copying, scanning patient documents, and contacting patients to schedule appointments.
Work with the Panel Care Coordinator to track preventive care for scheduled patients, schedule appointments, and complete documentation and data entry.
Perform administrative tasks for site leadership and basic office operations in support of clinic operations and clinical care.
Report off to a covering team member when leaving the floor for a break, lunch, or end of shift; assist other staff as requested; and implement agreed-upon changes to functions, policies, and procedures.
Maintain patient and staff confidentiality and handle protected health information in accordance with HIPAA.
Participate in competency assessments, appropriate training, team and department meetings, and career exploration, apprenticeship, and job-shadowing opportunities; communicate training needs to the direct supervisor.
Perform other duties as assigned.
Meet immunization requirements under VGMHC policy and applicable state and federal guidelines.