988 Clinical Supervisor - All Shifts

Crisis Connections • Seattle, WA

77d • $86,000 - $94,000 • Remote

About The Position

As a 988 Clinical Supervisor, you’ll lead and support frontline crisis responders who provide compassionate, life-saving support to individuals in their most vulnerable moments. This is a hands-on leadership role for a licensed (or license-eligible) mental health professional who thrives in fast-paced environments and is driven by impact, mentorship, and service. At Crisis Connections, you’ll help shape the quality of crisis care delivered across King County and Washington State—ensuring that every caller receives timely, thoughtful, and effective support.

Requirements

• Master’s degree in Counseling, Social Work, Psychology, or a related field
• Qualified as a Mental Health Professional under Washington State standards (active or license-eligible)
• Licensure (or associate licensure) in counseling or social work
• Experience supporting individuals in crisis
• Strong communication, documentation, and computer skills
• Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Nice To Haves

• Experience with crisis lines, helplines, or phone-based assessments
• Training or facilitation experience
• Background in call center or multidisciplinary environments

Responsibilities

• Supervise, coach, and support crisis line staff and volunteers
• Provide clinical guidance and mentorship during real-time crisis situations
• Support daily operations in a 24/7 crisis contact center
• Train staff on best practices, policies, and crisis intervention techniques
• Monitor call and performance trends to ensure quality and consistency
• Partner with internal leaders and external behavioral health providers
• Serve as a trusted clinical resource for staff at all experience levels

Benefits

• Comprehensive medical, dental, and vision coverage
• Generous paid time off and paid holidays
• Retirement and transit benefits
• Ongoing training and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level