Clinical Supervisor EMPACT

La Frontera EMPACT - Suicide Prevention Center•Glendale, AZ

17d

About The Position

EMPACT—Suicide Prevention Center, part of the La Frontera Arizona family, is a nonprofit organization providing behavioral health counseling, crisis intervention, and suicide prevention services. The Clinical Supervisor (also described as a Clinical Coordinator) joins the Adult Services team and assures service quality, coordinates the program’s day-to-day operations, recommends and implements service improvements, provides direct counseling and prevention and education services to adults, families, and youth, and directly supervises clinical staff. The role includes administrative and clinical supervision of staff and interns, program productivity oversight, scheduling, service quality assurance, record maintenance, coordination of care, and development and maintenance of a defined program area. Clinical services must comprise at least 25% of the work week. The position may require work beyond scheduled hours, evening or night hours, and participation in on-call rotations with 24-hour availability. A professional demeanor is required when working remotely and when interacting with agency teams, stakeholders, and community and business partners.

Requirements

Master’s degree in a behavioral-health-related field.
Three years of prior community behavioral health work experience.
Valid Arizona driver’s license; a three-year driving record with no major infractions or excessive driving violations/tickets is required. The posting also specifies no major infractions for the past 39 months.
Fingerprint clearance card, or eligibility to obtain one.
Must be at least 21 years old at the time of employment.
Excellent oral and written communication skills and clear, effective communication.
Strong customer service, problem-solving, and analytical skills.
Ability to document detailed information and multitask.
Ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and empathetically to people regardless of age, race, creed, gender, or sexual orientation.
For agency driving, appropriate liability insurance and approval for liability coverage through EMPACT-SPC’s carrier are required.
Maintain professional conduct consistent with ethical professional practice and agency policies and procedures.
Maintain a professional demeanor while working remotely and positive relationships with internal and external team members, stakeholders, and community and business partners.

Nice To Haves

Prior supervisory experience in behavioral health.
Associate license.
Experience working with the AHCCCS System of Care.

Responsibilities

Assist the manager with administrative and clinical supervision of staff and interns; evaluate their performance and recommend personnel, staffing, and service-delivery changes.
Provide instruction and training to staff, interns, and contract staff in the employee’s discipline as opportunities permit or as assigned.
Direct program productivity and monitor staff, contractors, interns, work-study staff, and volunteers to meet productivity standards.
Provide clinical services for at least 25% of the work week; for coordinators who are master’s-level therapists, provide psychotherapy for assessment, diagnosis, and treatment.
Direct day-to-day program operations, including scheduling meetings, services, and staff time.
Schedule and facilitate ongoing individual, group, and team supervision, and provide coverage for supervised positions as needed.
Conduct quality assurance of service delivery, including client charts and documentation, and maintain client records in accordance with agency policies and procedures.
Recommend service-delivery improvements to the manager and implement changes and new programming as directed.
Work beyond scheduled hours when needed to complete paperwork or crisis stabilization tasks; work evening or night hours as required and participate in on-call rotations involving 24-hour availability.
Ensure continuity of care and coordinate or facilitate communication with other agency departments.
Develop, implement, and maintain at least one clearly defined program area.
Comply with and ensure staff compliance with the agency’s standard of care; assist with Quality Management, Quality Assurance, and Utilization Review.
When driving on agency time or business, maintain a valid Arizona driver’s license and appropriate liability insurance, and obtain approval for liability coverage through the agency’s carrier.
Maintain ethical professional conduct and agency-policy compliance, and positive working relationships with internal and external teams and partners.