Clinical Supervisor EMPACT

La Frontera Center•Glendale, AZ

About The Position

EMPACT—Suicide Prevention Center, part of the La Frontera Arizona family, is a nonprofit organization providing behavioral health counseling, crisis intervention, and suicide prevention services. The Clinical Supervisor, also described as a Clinical Coordinator, joins the Adult Services team and assures the quality of client services while coordinating the program’s day-to-day operations. The role provides direct counseling, ongoing counseling, prevention, and education services to adults, families, and youth, and directly supervises clinical staff. The position combines clinical work with staff supervision, program operations, quality assurance, and service coordination. Clinical Coordinators provide clinical services for at least 25% of the work week and may be required to work beyond scheduled hours to complete paperwork or crisis stabilization tasks. Evening and night hours may be required, and the role includes on-call rotations requiring 24-hour availability. The position may also require maintaining a professional demeanor while working remotely from home.

Requirements

Master’s degree in a behavioral-health-related field.
At least three years of prior community behavioral health work experience.
Valid Arizona driver’s license; the posting also specifies a three-year state driving record with no major infractions or excessive driving violations or tickets.
Fingerprint clearance card, or eligibility to obtain one.
Must be at least 21 years old at the time of employment.
Excellent oral and written communication skills, clear and effective communication, and strong customer service.
Strong problem-solving and analytical skills and the ability to document detailed information and multitask.
Ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and empathetically to people regardless of age, race, creed, gender, or sexual orientation.
When driving on agency time or business, maintain a valid Arizona driver’s license and appropriate liability insurance and obtain approval for coverage by EMPACT-SPC’s liability insurance carrier.
Maintain professional conduct consistent with ethical practice and agency policies and procedures.
Maintain a professional demeanor while working remotely and positive working relationships with internal and external team members, stakeholders, and community and business partners.

Nice To Haves

Prior supervisory experience in behavioral health.
Associate license.
Experience working with the AHCCCS System of Care.

Responsibilities

Assist the Manager with administrative and clinical supervision of staff and interns.
Evaluate staff and intern performance and recommend personnel, staffing, and service-delivery changes to the Manager.
Provide instruction and training to staff, interns, and contract staff in the employee’s discipline, as opportunities permit or as assigned.
Direct program productivity and monitor the performance of staff, contractors, interns, work-study staff, and volunteers against productivity standards.
Provide clinical services for at least 25% of the work week; for Master’s-level therapists, this includes psychotherapy for assessment, diagnosis, and treatment.
Direct day-to-day program operations, including scheduling meetings, services, and staff time.
Schedule and facilitate ongoing individual, group, and team supervision with staff.
Provide coverage for supervised positions as needed.
Conduct quality assurance of program service delivery, including review of client charts and documentation.
Monitor and maintain client records in accordance with agency policies and procedures.
Recommend service-delivery improvements to the Manager and implement changes and new programming as directed.
Participate in on-call rotations with 24-hour availability and work beyond scheduled hours as needed for paperwork or crisis stabilization.
Ensure continuity of care and coordinate or facilitate communication with other agency departments.
Develop, implement, and maintain at least one clearly defined program area.
Comply with, and ensure staff compliance with, the agency’s standard of care for service delivery.
Assist with Quality Management, Quality Assurance, and Utilization Review.