Clinical Supervisor Provider

Gary and Mary West PACE • San Marcos, CA

7d • $158 - $160

About The Position

The Clinical Supervisor provides clinical leadership, supervision, and operational oversight for Nurse Practitioners and Physician Assistants in the Program of All-Inclusive Care for the Elderly (PACE). The role is the primary liaison between the Medical Director and Providers, supporting consistent clinical practice, communication, quality care, and compliance with regulatory and organizational requirements.

The supervisor provides coaching, mentoring, performance management, scheduling support, and professional development for Providers while maintaining a reduced panel of PACE participants as assigned. In collaboration with the Medical Director and interdisciplinary team (IDT), the role advances participant-centered care, continuous quality improvement, and operational excellence.

Gary and Mary West PACE is a nonprofit affiliated with West Health that provides medical, social, and behavioral services to frail older adults in North County San Diego. The organization focuses on helping seniors live independently in their communities through compassionate, comprehensive health and supportive care.

Requirements

• Master's or doctoral degree from an accredited Nurse Practitioner or Physician Assistant program.
• Current California Nurse Practitioner or Physician Assistant license.
• Current DEA registration.
• Current Basic Life Support (BLS) and CPR training.
• Current driver's license and proof of auto insurance; clean driving record.
• At least five years of clinical experience as an NP or PA providing adult chronic disease management in a primary care provider role, with or without physician oversight.
• Ability to build strong working relationships with Providers and an interdisciplinary team.
• Commitment to improving experience, health, and value for PACE participants (the “triple aim”).
• Ability to process information accurately and timely, and to learn new EMR, health technology, and communication platforms quickly.
• Excellent clinical, organizational, and communication skills in settings serving frail, elderly participants and their families.
• Medical clearance for communicable diseases and up-to-date immunizations before direct participant contact.
• Successful pre-employment drug screen, background check, and physical assessment; job offers are contingent on these checks.

Nice To Haves

• Experience working with frail, elderly populations.
• At least two years of leadership, supervisory, or lead Provider experience.
• Current knowledge of chronic care and geriatric issues and best practices; experience with deprescribing and palliative care.
• Experience having difficult goals-of-care and “What Matters” conversations.
• Working knowledge of PACE regulations (a bonus but not required).

Responsibilities

• Directly supervise Nurse Practitioners and Physician Assistants and serve as the primary communication link between Providers and the Medical Director.
• Provide clinical guidance, mentoring, coaching, and support; hold regular one-on-one meetings to discuss performance, workload, and professional development.
• Participate in Provider recruitment, interviewing, onboarding, orientation, and retention.
• Complete performance evaluations and provide timely coaching and corrective action when appropriate.
• Assist with Provider scheduling, coverage planning, workload balancing, and resolution of Provider concerns and operational issues; escalate significant issues to the Medical Director as appropriate.
• Promote consistent clinical practice standards and implementation of evidence-based guidelines and PACE standards of care.
• Monitor documentation quality, timely completion of medical records, and regulatory compliance.
• Collaborate with leadership to improve clinical workflows and operational efficiency.
• Participate in developing and implementing policies, procedures, and clinical protocols; assist with Provider education about regulatory changes and organizational initiatives.
• Participate in Quality Assurance and Performance Improvement (QAPI) activities, monitor clinical quality indicators, and assist with improvement initiatives.
• Participate in chart audits and documentation reviews; identify opportunities to improve participant outcomes, Provider performance, and clinical efficiency.
• Assist with preparation for regulatory surveys and audits.
• Maintain a reduced participant panel based on organizational needs and participate in the Provider on-call rotation.
• Provide comprehensive primary care consistent with the PACE model, including assessments, diagnoses, treatment planning, and follow-up.
• Participate actively in the interdisciplinary team (IDT), develop and update individualized plans of care, and coordinate care across disciplines and community providers.
• Respond to urgent participant needs as required.
• Partner with the Medical Director on clinical initiatives, Provider performance, and organizational priorities; collaborate with nursing, rehabilitation, social work, home care, behavioral health, and other departments.
• Participate in leadership meetings and organizational committees as assigned and support strategic initiatives affecting clinical operations.
• Protect privacy and maintain confidentiality of company procedures and information about employees, participants, and families.
• Follow organizational policies and procedures and participate in required quality improvement activities, staff training, and meetings.
• Maintain professional licensure and certifications and practice only within scope of practice.

Benefits

• Generous pay and a comprehensive health and wellness-focused benefits package.
• 11 paid holidays.
• 16 days of PTO.
• 5 days of sick time.
• 5% employer match to the 403(b) retirement plan.
• No on-call time is cited in the benefits introduction, though the role description separately requires participation in the Provider on-call rotation.
• Annual education allowance.
• Commitment to professional growth and career development.
• Supportive, mission-driven, collaborative culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior