Clinical Specialist | Urology - Sacral Neuromodulation | Cincinnati, OH

Boston Scientific • Cincinnati, OH

2d • $90,000 - $95,000

About The Position

Boston Scientific is seeking a driven, reliable, and experienced Clinical Specialist to help the area meet sales and patient-service objectives by providing technical, educational, operational, and sales support. The role supports Axonics sacral neuromodulation products and therapies, with a focus on meeting patient and customer expectations through reliable, high-quality products, processes, and systems.

The Clinical Specialist provides clinical support during surgeries and in hospitals and clinics, including troubleshooting and follow-up care. The role builds customer and patient relationships, educates customer staff, supports territory sales and marketing activities, maintains clinical and product knowledge, and completes patient-care documentation. Work hours support case coverage and may vary week to week. Travel may be up to 50%, including some overnight travel in and out of market. Patient calls or texts may occur after hours and on weekends.

Requirements

• High school diploma.
• At least 3 years of clinical experience in the medical device industry, or at least 5 years of clinical experience in urology as a registered nurse.
• Willingness to travel regionally to support clinical needs.
• Confidence and professionalism in high-stakes clinical environments, including operating rooms and clinics.
• Highly motivated and target-driven, with a proven track record.
• Excellent communication and negotiation skills.
• Prioritization, time-management, and organizational skills.
• Ability to create and deliver presentations tailored to audience needs.
• Relationship-management skills and openness to feedback.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Establish, develop, and maintain positive business relationships with customers and patients.
• Provide clinical support in surgeries, troubleshooting, and follow-ups in hospitals and clinics.
• Use clinical expertise and market and product knowledge to advance growth opportunities.
• Provide exceptional customer service to all customers.
• Educate customer staff on technical matters relating to Axonics products and therapies.
• Complete patient-care documentation in the Axonics Patient Care Management (PCM) system.
• Make and receive patient calls and texts through the Axonics PCM system, including some after-hours and weekend calls.
• Partner with the Area Director and Territory Managers to understand market dynamics, local customer needs, and the value Axonics products and solutions offer patients.
• Contribute to quarterly goals associated with area- or national-level initiatives.
• Assist with education and training of new employees.
• Manage inventory provided for case coverage and trunk stock.
• Expedite resolution of customer problems and complaints to maximize satisfaction.
• Coordinate sales and marketing efforts with team members and other departments.
• Visit accounts regularly to replenish literature and maintain relationships with office staff.
• Work with Territory Managers to drive sales growth in target accounts and key areas.
• Participate in territory sales-growth activities, including customer lunch-and-learns, community education sessions, Advanced Practitioner seminars, quarterly business reviews, and other approved activities.
• Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends, and maintain clinical, market, and product knowledge.
• Complete assigned training in a timely manner and continuously improve through feedback.
• Manage personal expenses in accordance with company policy and report monthly in Concur.
• Maintain proper credentials for hospital systems in the area.

Benefits

• Core and optional benefits are offered; details are available at www.bscbenefitsconnect.com.
• Variable compensation under the Sales Incentive Compensation Plan, including certain annual non-discretionary incentives based on predetermined objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED