Clinical Specialist | Urology - Sacral Neuromodulation | Evansville, IN

Boston Scientific • Evansville, IN

2d • $90,000 - $95,000

About The Position

The Clinical Specialist supports the Area in meeting sales and patient service objectives by providing technical, educational, operational, and sales support. The role assists with clinical needs related to Axonics products and therapies, helping meet patient and customer expectations through reliable, high-quality products, processes, and systems.

The specialist provides clinical support during surgeries and in hospitals and clinics, including troubleshooting and follow-up. The role educates customer staff, documents and manages patient care through the Axonics Patient Care Management system, and works with Area Directors and Territory Managers to support customer relationships and sales growth. It also contributes to area and national initiatives, supports training of new employees, manages inventory, and participates in customer and community education activities.

The position requires regional travel, including up to 50% travel and some overnight travel in and out of market. Work hours support case coverage and may vary from week to week. Some patient calls may occur after hours and on weekends.

Requirements

• High school diploma.
• Willingness to travel regionally to support clinical needs.
• Confidence and professionalism in high-stakes clinical environments, including operating rooms and clinics.

Nice To Haves

• Bachelor’s degree.
• At least 3 years of clinical experience in the medical device industry, or at least 5 years of clinical experience in urology as a registered nurse.
• Highly motivated and target-driven, with a proven track record.
• Excellent communication and negotiation skills.
• Strong prioritization, time management, and organizational skills.
• Ability to create and deliver presentations tailored to audience needs.
• Relationship management skills and openness to feedback.

Responsibilities

• Establish, develop, and maintain positive business relationships with customers and patients.
• Provide clinical support in surgeries, troubleshooting, and follow-ups in hospitals and clinics.
• Use clinical expertise and market and product knowledge to advance growth opportunities.
• Provide exceptional customer service.
• Educate customer staff on technical matters relating to Axonics products and therapies.
• Complete patient care documentation in the Axonics Patient Care Management (PCM) system.
• Make and receive patient calls and texts through the PCM system, including some after-hours and weekend calls.
• Partner with the Area Director and Territory Managers to understand market dynamics, customer needs, and the value of Axonics products and solutions.
• Contribute to quarterly goals for area and national initiatives.
• Assist with education and training of new employees.
• Manage inventory for case coverage and trunk stock.
• Resolve customer problems and complaints to maximize satisfaction.
• Coordinate sales and marketing efforts with team members and other departments.
• Visit accounts regularly to replenish literature and maintain relationships with office staff.
• Work with Territory Managers to drive sales growth in target accounts and key areas.
• Participate in territory sales growth activities, including customer lunch-and-learns, community education sessions, advanced practitioner seminars, and quarterly business reviews.
• Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends and maintain clinical, market, and product knowledge.
• Complete assigned training in a timely manner and continuously improve through feedback.
• Manage personal expenses according to company policy and report monthly in Concur.
• Maintain proper credentials for hospital systems in the area.

Benefits

• Core and optional benefits are offered; details are available at www.bscbenefitsconnect.com.
• Variable compensation governed by the Sales Incentive Compensation Plan, including certain annual non-discretionary incentives based on predetermined objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED