Clinical Specialist (remote position based in Los Angeles / Orange County)

Fujifilm•Remote,

2d•Remote

About The Position

The Clinical Specialist, ESD provides customer support for Fujifilm ES equipment in endoscopy and other specified departments. The role manages relevant equipment, provides basic troubleshooting, and trains customers in the proper care and handling of equipment. It delivers onsite, hands-on support for Fujifilm Endoscopy’s product catalog and provides education and training to company personnel and customers. The Clinical Specialist is the primary sales-support resource for the company and sales team and reports to the Regional Sales Manager or Zone Sales Director. The position supports sales and clinical demonstrations, leads pre-demonstration preparation, trains customers in clinical settings, develops and provides educational resources, and serves as a field expert in proper reprocessing techniques. Additional duties include supporting VIP customers and field personnel, reporting to management, maintaining customer data, attending trade shows, and complying with safety, medical-device regulatory, and facility credentialing requirements. The role is remote and based in the Los Angeles/Orange County area, with travel requirements of 75%.

Requirements

Minimum of 3 to 5 years of field sales or clinical experience desired.
Knowledge of and experience in GI/pulmonary flexible endoscopy.
Proficiency with computers and Microsoft Office, including Word, Excel, and PowerPoint.
Proficiency with MS Outlook and other email applications.
Strong communication skills for relaying technical information and communicating professionally with internal and external customers and team members at all levels.
Strong time-management skills and ability to multitask across several projects.
Strong written communication skills to prepare reports and relay information accurately and promptly.
Ability to prioritize customer requirements, present information to small groups, and understand basic mathematical requirements for discount calculation.
Ability to meet facility vendor-credentialing requirements, including applicable vaccine requirements.
Ability to use hands and fingers to feel and manipulate items, including keyboards; stand, talk, and hear; lift and carry up to 25–50 lbs.; and see clearly at twenty inches or less.

Nice To Haves

Experience in advanced therapeutic procedures is highly preferred.
Bachelor’s degree in business, marketing, or a related quantitative discipline is preferred.

Responsibilities

Assist in driving sales revenue within the regional territory and, as required and approved, outside the primary territory or zone.
Support clinical demonstrations conducted by direct sales personnel or sales partners, and lead the pre-demonstration process.
Train customers in the proper use, care, handling, and reprocessing of equipment in clinical settings.
Serve as a field resource for educational materials and partner with Product & Marketing to develop resources for customers, sales personnel, Field Service, and internal support personnel.
Support training of new field sales and support personnel when requested.
Support VIP customers as directed.
Provide weekly and/or monthly reports to management and maintain customer data for integration into a future database application.
Attend local, regional, and national trade shows as requested.
Follow safety policies and procedures and comply with applicable FDA, ISO 13485, other legal and regulatory requirements, and facility vendor-credentialing requirements.