Clinical Specialist, ENT - Central PA

Medtronic • Lancaster, PA

4d • $60,800 - $91,200 • Remote

About The Position

The Clinical Specialist supports Medtronic’s Ear, Nose and Throat Therapies through surgical coverage, follow-up support, troubleshooting, customer service, and education. The role may also involve basic market development activities based on the needs of the assigned territory and district. It is field-based and remote from a Medtronic physical site; the employee must reside within the territory and travel by vehicle to multiple accounts. The specialist provides clinical and technical support to physicians, hospital personnel, office staff, patients, and colleagues, and partners with sales representatives to advance territory and district business goals.

Requirements

• High school diploma or GED and at least 6 years of clinical or medical sales experience; or an associate degree and at least 4 years of such experience; or a bachelor’s degree and at least 2 years of such experience.
• Valid driver's license and active vehicle insurance policy; driving record will be reviewed.
• Ability to drive approximately 50% of the time within the assigned territory and undertake overnight travel as needed.
• Ability to serve as the primary resource for scheduled and unscheduled clinical events, including periodic weekend, evening, and night work.
• Ability to work efficiently and autonomously with little direction outside clinical events.
• Ability to attend national and district meetings and other training as requested.
• Ability to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
• Ability to wear a 7–9 lb protective lead apron for extended periods in the operating room.
• Ability to lift up to 40 lbs.
• Ability to sit, stand, and/or walk for 8 or more hours per day, and frequently bend, stoop, squat, and balance.
• Close and distance vision, depth perception, and ability to adjust focus, including in relation to travel and computer use.
• For a bachelor’s degree earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Nice To Haves

• Bachelor’s degree in a healthcare-related field.
• Master’s degree.
• Registered nurse or healthcare professional experience in a sterile environment.
• Clinical experience with implantable neurological products and patient care.
• Experience servicing medical personnel on product use.
• Experience with a medical device or pharmaceutical company and clinical experience in a specialty area such as neurology, neurosurgery, orthopedics, operating room, pain management, or home health care.
• Understanding of basic reimbursement and the healthcare environment.
• Excellent organizational skills and ability to work under pressure.

Responsibilities

• Represent Medtronic during surgical procedures, ensuring access to necessary equipment and products for the case, including device selection, programming, implantation, and testing of device systems.
• Provide clinical support during surgeries and perform troubleshooting and follow-ups in hospitals and clinics.
• Respond promptly and appropriately to technical inquiries from customers, patients, and colleagues.
• Maintain working knowledge of competitive products.
• Educate and train physicians, hospital personnel, and office staff on technical matters relating to Medtronic products and therapies.
• Assist Management and Sales Training in educating and training new district employees.
• Complete required event reporting and documentation using Medtronic technology tools.
• Place orders with customer service for pending purchase orders and product replacements, and work with materials management to collect purchase orders for cases covered in the territory or district.
• Manage inventory provided for case coverage.
• Contribute to quarterly goals associated with district or national initiatives.
• Partner with sales representatives to achieve territory and district business goals and document quarterly activities using provided business tools.
• Visit accounts to replenish literature and establish or maintain relationships with office staff.
• Use mobile phones, iPads, and PCs effectively and manage personal expenses and budgets.
• Understand applicable quality policies and systems, and follow work and quality procedures to ensure compliance and high-quality work.

Benefits

• Competitive salary and flexible benefits package.
• Sales Incentive Plan (SIP) with the opportunity to earn incentive compensation for achieving or exceeding goals.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Health Savings Account.
• Healthcare Flexible Spending Account.
• Life insurance.
• Long-term disability leave.
• Dependent daycare spending account.
• Tuition assistance or reimbursement.
• Global well-being program (Simple Steps).
• Incentive plans.
• 401(k) plan with employer contribution and match.
• Short-term disability.
• Paid time off.
• Paid holidays.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
• Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED