Clinical Specialist, ENT - Boston, MA

Medtronic•Boston, MA

2d•$60,800 - $91,200•Remote

About The Position

The Clinical Specialist supports Medtronic’s Ear, Nose and Throat Therapies through surgical coverage, follow-up support, troubleshooting, customer service, and education. The role may also involve basic market development activities depending on territory and district needs. It is a field-based, remote position; the employee must live within the assigned territory and travel to multiple accounts. The role supports ENT solutions including image-guided surgery, intraoperative nerve monitoring, powered surgical instruments, tissue health, and balloon sinus dilation. The specialist provides clinical support during procedures and at hospitals and clinics, educates physicians and other healthcare personnel, manages equipment and inventory for case coverage, and works with sales representatives to meet territory and district objectives. The position requires travel and driving, including the possibility of overnight trips, and may require working evenings, nights, and weekends. Physical demands include wearing protective lead, lifting, and extended periods of standing, walking, or sitting.

Requirements

High school diploma or GED and at least 6 years of clinical or medical sales experience; or an associate degree and at least 4 years of such experience; or a bachelor’s degree and at least 2 years of such experience.
Valid driver’s license and active vehicle insurance policy; driving record will be reviewed.
Reside within the assigned territory and be able to drive approximately 50% of the time within it; overnight travel may be required.
Ability to function using healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to serve as the primary resource for scheduled and unscheduled clinical events, with periodic work on weekends, evenings, and nights and possible overnight travel within the district or neighboring districts.
Ability to work efficiently and autonomously with little direction outside clinical events.
Ability to attend national and district meetings and other training as requested.
Ability to wear a 7–9 lb protective lead apron for extended periods in the operating room.
Ability to lift up to 40 lbs.
Ability to sit, stand, and/or walk for 8 or more hours per day and frequently bend, stoop, squat, and balance.
Close and distance vision, depth perception, and ability to adjust focus, including for travel and computer use.
For bachelor’s degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Roles below Principal level require unrestricted U.S. work authorization at the time of hire and for the duration of employment; sponsorship is not offered for this role.

Nice To Haves

Bachelor’s degree in a healthcare-related field.
Master’s degree.
Registered nurse or healthcare professional with experience in a sterile environment.
Clinical experience with implantable neurological products and patient care.
Experience servicing medical personnel on product use.
Experience with a medical device or pharmaceutical company and clinical experience in neurology, neurosurgery, orthopedics, operating room, pain management, or home health care.
Understanding of basic reimbursement and the healthcare environment.
Excellent organizational skills and ability to work under pressure.

Responsibilities

Represent Medtronic during surgical procedures, ensuring access to necessary equipment and products and supporting device selection, programming, implantation, and testing of device systems.
Provide clinical support during surgeries and conduct troubleshooting and follow-ups in hospitals and clinics.
Respond promptly and appropriately to technical inquiries from customers, patients, and colleagues.
Maintain working knowledge of competitive products.
Educate and train physicians, hospital personnel, and office staff on technical matters relating to products and therapies.
Assist Management and Sales Training with education and training of new district employees.
Complete required event reporting and documentation using Medtronic technology tools.
Place customer service orders for pending purchase orders and product replacement, and work with materials management to collect purchase orders for covered cases.
Manage inventory provided for case coverage.
Contribute to quarterly goals for district and/or national initiatives.
Partner with sales representatives to achieve territory and district business goals and document quarterly activities using provided business tools.
Visit accounts to replenish literature and establish or maintain relationships with office staff.
Use a mobile phone, iPad, and PC effectively and manage personal expenses and budgets.
Understand applicable quality policies and systems and follow work and quality procedures to ensure compliance and high-quality work.

Benefits

Competitive salary and flexible benefits package.
Sales Incentive Plan with the opportunity to earn incentive compensation for achieving or exceeding goals.
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account.
Healthcare Flexible Spending Account.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Tuition assistance or reimbursement.
Global well-being program (Simple Steps).
Incentive plans.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off.
Paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.