Clinical Care Coordinator - ENT

Providence•Spokane, WA

About The Position

The ENT Specialty Program Coordinator is a Medical Assistant who serves as the primary clinical coordinator and patient navigator for multiple complex subspecialty programs within Providence Spokane ENT. The position coordinates patient care across multidisciplinary teams, supports providers through comprehensive care management activities, assists with program development and growth initiatives, and serves as a key point of contact for patients, families, providers, and external specialty partners. The role is part of Physician Management Group at Providence, whose culture emphasizes patient-focused, whole-person care, understanding, commitment, mutual respect, and empowering caregivers.

Requirements

Graduate of an accredited school that includes hands-on training in a clinical setting for medical assistants, or graduate of a registered medical assistant apprenticeship program.
Upon hire, hold National Provider BLS certification from the American Heart Association.
Within 60 days of hire, obtain Washington Medical Assistant Registered status or Washington Medical Assistant Certification.
Three years of office experience, including customer service, computer use, Microsoft Office software (Excel, Publisher, and PowerPoint), EPIC or other EMR utilization, and patient interaction.
Three years of healthcare experience.

Responsibilities

Coordinate patient care across multidisciplinary teams.
Serve as the patient navigator for multiple complex ENT subspecialty programs.
Support providers through comprehensive care management activities.
Assist with program development and growth initiatives.
Act as a key point of contact for patients, families, providers, and external specialty partners.