Clinical Specialist I, CPT - Boston, MA

Abbott • Boston, MA

2d • Remote

About The Position

Abbott is recruiting a Clinical Specialist I for its Neuromodulation business. The role provides technical and clinical expertise and sales-process support to colleagues, current customers, and prospective customers for Abbott Chronic Pain Therapies. Working under general direction with clinical and sales teammates, the specialist helps identify sales opportunities and builds physicians’ and customers’ competency, comfort, and expertise with the product line across an assigned geography. The position involves substantial independence and judgment in planning and performing work, as well as continually improving territory efficiency.

The specialist primarily supports one or two Territory Managers through technical, clinical, and programming assistance, including complex programming and case support. The role builds trusted customer relationships, provides product information, training, in-services, and technical troubleshooting, and supports clinicians in the use of implantable devices. It also includes account and competitor research, sales strategy development for capital equipment opportunities, and occasional participation in trade shows and conferences. The position requires travel 25% within or outside the assigned region and may involve unpredictable schedule changes related to operating room schedules.

Requirements

• Bachelor’s degree in biomedical engineering or a related field, or an equivalent combination of education and work experience.
• 1–2 years of work experience; experience collaborating with patients in a clinical setting is strongly preferred.
• Ability to communicate, understand, and educate others about clinical data in the Chronic Pain Therapies space.
• Strong clinical skills.
• Excellent organizational, time-management, and prioritization skills.
• Excellent interpersonal, verbal, written, and presentation skills, including the ability to communicate effectively at multiple levels and with large groups.
• Ability to build strong working relationships with internal and external customers.
• Ability to work an unpredictable schedule that may change on short notice because of operating room schedule changes or delays.
• Ability to manage tight deadlines and multiple tasks, with a strong sense of urgency.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work both as part of a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage or engage others to accomplish projects.
• Ability to multitask, prioritize, and meet deadlines in a timely manner.
• Ability to engage customers in selling conversations as needed and as directed by the Territory Manager.

Nice To Haves

• Patient interaction experience in a healthcare-related environment, such as physical therapy, medical product sales, RN, or LPN work.
• Experience working in a broader enterprise or cross-division business unit model.
• 1–3 years of experience with Abbott, in a similar spinal cord stimulation setting, or with another implantable medical device company.

Responsibilities

• Provide technical, clinical, and programming assistance, primarily in support of one or two Territory Managers.
• Assist Territory Managers with after-hours call support and activities.
• Integrate into accounts, build trust and rapport, and establish relationships with customers and regional team members.
• Provide complex programming and case support while enabling Territory Managers to spend more time selling.
• Conduct primary care physician work and educational in-services as directed.
• Contact, visit, and engage clients and potential clients about company products and address their questions and concerns as directed by the sales manager.
• Provide medical professionals with sales support, product information, use training, staff education, in-services, and technical troubleshooting.
• Develop and maintain in-depth knowledge of assigned accounts and customers, including competitor activity.
• Conduct evaluations and develop sales strategies for capital equipment opportunities within accounts.
• Collect and study information about new and existing products and monitor competitor sales, pricing, and products.
• Provide feedback to providers, inside and outside the operating room, on directions for use for implantable devices.
• Attend trade shows and conferences as needed to learn about products and technologies, meet sales representatives and clients, and discuss product developments.
• Identify customer training and in-service needs using clinical expertise to increase customer usage, comfort, and understanding of Abbott Chronic Pain Therapies.
• Comply with FDA regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments.
• Maintain positive and cooperative communications and collaboration with employees, customers, contractors, and vendors.
• Perform other related duties and responsibilities as assigned.
• Travel 25% within the assigned region and/or outside the assigned region.

Benefits

• Employees may qualify for free medical coverage in the Health Investment Plan PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to earning a bachelor’s degree.
• Career development opportunities with an international company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level