Clinical Specialist I, CPT - Boston, MA

Abbott • Boston, MA

19h • $61,300 - $122,700 • Remote

About The Position

Abbott is recruiting a Clinical Specialist I, CPT, for its Neuromodulation business. The role provides technical and clinical expertise in support of sales colleagues, current customers, and prospective customers for Abbott Chronic Pain Therapies. Working under general direction and with a high degree of independence, the specialist collaborates with clinical and sales teammates to build physician and customer competency, comfort, and expertise with the product line across an assigned geography. The position supports territory efficiency and works primarily with one or two Territory Managers.

The specialist provides programming and case support, customer education, clinical in-services, and technical troubleshooting. The role also supports account relationships and sales activities, helps evaluate capital equipment opportunities, monitors products and competitor activity, and provides feedback and guidance regarding implantable-device directions for use. The position requires 25% travel within or outside the assigned region and an ability to accommodate schedules that may change at short notice due to operating-room scheduling.

Requirements

• Bachelor’s degree in biomedical engineering or a related field, or an equivalent combination of education and work experience.
• One to two years of work experience; experience collaborating with patients in a clinical setting is strongly preferred.
• Ability to communicate, understand, and educate others about clinical data in the Chronic Pain Therapies space.
• Strong clinical skills.
• Excellent organizational, time-management, and prioritization skills.
• Excellent interpersonal, verbal, written, and presentation skills, including the ability to communicate effectively at multiple levels and with large groups.
• Ability to build strong working relationships with internal and external customers.
• Ability to work an unpredictable schedule that may occasionally change on short notice because of operating-room schedule changes or delays.
• Ability to work to tight deadlines and manage multiple tasks.
• Strong sense of urgency.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work both as a team member and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage or engage others to accomplish projects.
• Ability to multitask, prioritize, and meet deadlines in a timely manner.
• Ability to engage customers in selling conversations as needed and as directed by the Territory Manager.
• Ability to travel 25% within the assigned region and/or outside the assigned region.

Nice To Haves

• Patient interaction experience in a healthcare-related environment, such as physical therapy, medical product sales, RN, or LPN.
• Experience working in a broader enterprise or cross-division business-unit model.
• One to three years of experience with Abbott, in a similar spinal cord stimulation (SCS) setting, or with another implantable medical device company.

Responsibilities

• Provide technical, clinical, and programming assistance, primarily in support of one or two Territory Managers.
• Assist Territory Managers with after-hours call support and activities.
• Integrate into accounts, build trust and strong customer relationships, and establish rapport with customers and regional team members.
• Provide complex programming and case support.
• Work seamlessly with Territory Managers to increase their selling time.
• Begin conducting PCP work and educational in-services as directed.
• Contact, visit, and engage clients and prospective clients as directed by the sales manager; discuss Company products and address questions and concerns.
• Provide medical professionals with sales support, product information, training, staff education, in-services, and technical troubleshooting.
• Develop and maintain in-depth knowledge of assigned accounts, customers, and competitor activity.
• Evaluate and develop sales strategies for capital equipment opportunities within accounts.
• Study information about new and existing products and monitor competitor sales, prices, and products.
• Provide feedback to providers, inside and outside the operating room, on directions for use for implantable devices.
• Attend trade shows and conferences as needed to discuss products, technologies, and developments with clients and sales representatives.
• Use clinical expertise to identify customer training and in-service needs to increase customer use, comfort, and understanding of Abbott Chronic Pain Therapies.
• Comply with FDA regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Provide sales support, clinical in-services, training, and guidance to current and prospective customers.
• Maintain positive and cooperative communication and collaboration with employees, customers, contractors, and vendors.
• Perform other related duties as assigned.

Benefits

• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, offering an affordable and convenient path to a bachelor’s degree.
• Career development opportunities with an international company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level