Clinical Specialist I, CPT - Jacksonville, FL

Abbott Laboratories • Jacksonville, FL

1d • $61,300 - $122,700

About The Position

Abbott’s Neuromodulation business provides implantable devices and non-opioid therapies for people with chronic pain and movement disorders. The Clinical Specialist I, CPT provides technical clinical expertise and support for the sales process to colleagues, current customers, and potential customers within an assigned geography. Working under general direction with clinical and sales teammates, the specialist helps physicians, support staff, and customers build competency and confidence with Abbott Chronic Pain Therapies. The role involves considerable independence and judgment in planning and performing work, with an ongoing focus on improving territory efficiency.

The specialist primarily supports one or two Territory Managers through technical, clinical, programming, and case support. The position develops customer relationships, provides product training and in-services, supports clinical use and troubleshooting, and contributes to sales opportunities. It also requires collaboration across internal and external teams, compliance with applicable regulations and company procedures, and travel of approximately 25% within or outside the assigned region. Work schedules may change on short notice due to operating-room schedule changes or delays.

Requirements

• Bachelor’s degree in biomedical engineering or a related field, or an equivalent combination of education and work experience.
• 1–2 years of work experience; strong preference for experience collaborating with patients in a clinical setting.
• Ability to communicate, understand, and educate others about clinical data in the Chronic Pain Therapies space.
• Strong clinical skills.
• Excellent organizational, time-management, and prioritization skills.
• Excellent interpersonal, verbal, written, and presentation skills, including the ability to communicate effectively at multiple levels and with large groups inside and outside the organization.
• Ability to build strong working relationships with internal and external customers.
• Ability to work an unpredictable schedule that may change on short notice because of operating-room schedule changes or delays.
• Ability to meet tight deadlines and manage multiple tasks, with a strong sense of urgency.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work both as part of a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage or engage others to accomplish projects.
• Ability to multitask, prioritize, and meet deadlines in a timely manner.
• Ability to engage customers in selling conversations as needed and as directed by a Territory Manager.

Nice To Haves

• Patient interaction experience in a healthcare-related environment, such as physical therapy, medical product sales, RN, or LPN experience.
• Experience working in a broader enterprise or cross-division business-unit model.
• 1–3 years’ experience with Abbott, in a similar spinal cord stimulation (SCS) setting, or with another implantable medical device company.

Responsibilities

• Provide technical, clinical, and programming assistance, primarily supporting one or two Territory Managers.
• Assist Territory Managers with after-hours call support and activities.
• Build trust, relationships, and rapport with customers and regional team members, and integrate into assigned accounts.
• Provide complex programming and case support.
• Work seamlessly with Territory Managers to increase their selling time.
• Begin conducting PCP work and educational in-services as directed.
• Contact, visit, and engage clients and potential clients as directed by the sales manager; address questions and concerns about company products.
• Provide medical professionals with sales support, product information, training, staff education, in-services, and technical troubleshooting.
• Develop and maintain in-depth knowledge of assigned accounts and customers, including competitor activity.
• Conduct evaluations and develop sales strategies for capital equipment opportunities within accounts.
• Collect and study information about new and existing products, and monitor competitor sales, prices, and products.
• Provide feedback to providers in and outside operating-room settings on directions for use of implantable devices.
• Attend trade shows and conferences as needed to learn about products and technologies, meet sales representatives and clients, and discuss product developments.
• Use clinical expertise to identify customer training and in-service needs to increase customer use, comfort, and understanding of Abbott Chronic Pain Therapies.
• Comply with FDA regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments.
• Maintain positive and cooperative communication and collaboration with employees, customers, contractors, and vendors at all levels.
• Travel approximately 25% within the assigned region and/or outside it.
• Perform other related duties and responsibilities as assigned.

Benefits

• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, providing an affordable and convenient path to a bachelor’s degree.
• Career development opportunities with an international company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level