Clinical Specialist I, CPT - Asheville, NC

Abbott • Asheville, NC

1d • Remote

About The Position

Abbott is recruiting a Clinical Specialist I, CPT, to provide technical and clinical expertise in support of the sales process for its Chronic Pain Therapies. Working under general direction with clinical and sales teammates, the specialist helps identify sales opportunities and builds physicians’ and customers’ competency, comfort, and expertise with Abbott therapies in an assigned geography. The role involves substantial independence and judgment in planning and performing work, with a focus on improving territory efficiency.

The specialist primarily supports one or two Territory Managers through clinical, technical, and programming assistance; account support; customer education; and case support. The role also involves developing customer relationships, supporting product use and training, contributing to sales strategies, and maintaining knowledge of accounts, products, and competitor activity. The position is remote and requires travel approximately 25% of the time within or outside the assigned region. The schedule may be unpredictable and may change on short notice due to operating room schedule changes or delays.

Requirements

• Bachelor’s degree in biomedical engineering or a related field, or an equivalent combination of education and work experience.
• One to two years of work experience; experience collaborating with patients in a clinical setting is strongly preferred.
• Ability to communicate, understand, and educate others about clinical data in the Chronic Pain Therapies field.
• Strong clinical skills.
• Excellent organizational, time-management, and prioritization skills.
• Excellent interpersonal, verbal, written, and presentation skills, including the ability to communicate effectively at multiple levels and with large groups inside and outside the organization.
• Ability to build strong working relationships with internal and external customers.
• Ability to work an unpredictable schedule that may change on short notice due to operating room schedule changes or delays.
• Ability to meet tight deadlines and manage multiple tasks, with a strong sense of urgency.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work both as part of a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage or engage others to accomplish projects.
• Ability to multitask, prioritize, and meet deadlines in a timely manner.
• Ability to engage customers in sales conversations as needed and as directed by the Territory Manager.

Nice To Haves

• Patient interaction experience in a healthcare-related environment, such as physical therapy, medical product sales, RN, or LPN.
• Experience working in a broader enterprise or cross-division business unit model.
• One to three years of experience with Abbott, in a similar spinal cord stimulation (SCS) setting, or with another implantable medical device company.

Responsibilities

• Provide technical, clinical, and programming assistance, primarily in support of one or two Territory Managers.
• Assist Territory Managers with after-hours call support and activities.
• Integrate into accounts, build trust and relationships, and establish rapport with customers and regional team members.
• Provide complex programming and case support while enabling Territory Managers to increase their selling time.
• Begin conducting PCP work and educational in-services as directed.
• Contact, visit, and engage clients and potential clients as directed by the sales manager, and address questions and concerns about company products.
• Provide medical professionals with sales support, product information, training, staff education, in-services, and technical troubleshooting.
• Develop and maintain in-depth knowledge of assigned accounts and customers, including competitor activity.
• Conduct evaluations and develop sales strategies for capital equipment opportunities within accounts.
• Collect and study information about new and existing products and monitor competitor sales, prices, and products.
• Provide feedback to providers, inside and outside the operating room, on directions for use for implantable devices.
• Attend trade shows and conferences as needed to discuss products and developments with representatives and clients.
• Use clinical expertise to identify customer training and in-service needs to improve use, comfort, and understanding of Abbott Chronic Pain Therapies.
• Comply with FDA regulations, other regulatory requirements, company policies, procedures, processes, and task assignments.
• Maintain positive and cooperative communication and collaboration with employees, customers, contractors, and vendors.
• Perform other related duties and responsibilities as assigned.
• Travel 25% within the assigned region and/or outside the assigned region.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit offering an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level