Clinical Software Sales Specialist, US, ITS

Carestream Dental•,

22h

About The Position

The Clinical Software Sales Specialist is the clinical voice of the inside sales team, demonstrating how imaging software and clinical applications fit into dental implant and diagnostic workflows. The specialist turns trials into paid subscriptions and provides inside sales representatives with the clinical knowledge and confidence to sell software. This is a new role created as the team shifts from following up on inbound equipment leads to proactively selling software and equipment. The specialist works alongside inside account managers, SwissMeda Customer Success Representatives, and equipment sales, supporting the US and Canada markets during their normal business hours. The role supports CSI8 imaging software, CSD 3D Premium for implant planning and AI surgical guides, SMOP by SwissMeda for complex planning, and Embedded Pearl AI. It includes clinical demonstrations, trial coordination and onboarding, team education and certification, product feedback, and CRM documentation. Occasional travel to trade shows, study clubs, and continuing education courses is expected. Total target compensation is $120,000 USD annually, including base salary and target variable incentive; actual compensation depends on skills, experience, and qualifications.

Requirements

At least 2 years of experience in a customer-facing role, such as dental sales, clinical training, product support, or a similar role.
Hands-on familiarity with CBCT imaging and intraoral scanning.
Working knowledge of implant workflows, including the difference between guided and freehand placement.
Confidence running remote demonstrations and explaining technical software to dentists and their teams.
Comfort working in a CRM and meeting activity and conversion targets.
Clear written and spoken communication in English.

Nice To Haves

Clinical dental background, such as working as a dental assistant, dental hygienist, or treatment coordinator in a practice that places implants.
Experience with digital implant planning or surgical guide software.
Experience with CS imaging software, especially CSI8.
Familiarity with chairside 3D printing workflows.
A track record of selling SaaS or subscription software in dental or healthcare.

Responsibilities

Run live, case-based demonstrations for dentists and their teams, ideally using the practice’s own anonymized scans.
Show how an AI surgical guide is planned and reviewed for one- and two-site implant cases, and explain when a case should move into SMOP.
Answer clinical questions and objections, including those about guided versus freehand placement and implant system compatibility.
Join software opportunity calls with inside account managers and equipment representatives.
Coordinate every CSD 3D Premium trial, including the kickoff call, planning the first case with the dentist, and follow-up through conversion.
Partner with the SwissMeda Customer Success team on trial-to-paid conversion and early customer success.
Identify accounts that may be ready to move up to SMOP or add Embedded Pearl AI, and refer them to the account owner.
Teach inside account managers clinical foundations, including implants, CBCT, guided surgery, and software workflows.
Help certify representatives by scoring their mock demonstrations before they sell software.
Keep demonstration scripts, case libraries, and objection-handling guides current.
Share dentists’ product feedback with product and marketing teams.
Record demonstration and trial outcomes and customer data in the CRM, including CBCT model, imaging software version, implant volume, and implant system.