Clinical Services Representative -Ascension Campus

FMOLHS•Gonzales, LA

About The Position

The Clinical Services Representative assists clinical staff by performing clerical tasks that support unit efficiency and provide customer service to patients and visitors. The role follows established guidelines and works under close supervision. Responsibilities include assembling and maintaining patient charts from admission through discharge; collecting and filing printouts, running reports, and retrieving data for physicians and nurses; ordering equipment and supplies and maintaining inventory; processing patient orders and requests for exams and ancillary services; coordinating admissions, transfers, and discharges; and retrieving medications from the pneumatic tube system or pharmacy for delivery to nursing staff or placement in a secure location designated by the nurse manager. The representative also supports quality and customer service by greeting patients, directing visitors, providing patient information to medical staff, answering phones, responding promptly to patient call lights, keeping the work area orderly, and maintaining unit office equipment. The role includes calling physicians for consultations and notifying nursing staff, as well as performing other assigned duties.

Requirements

High school diploma or equivalent.
Communication, customer service, and computer skills.
Knowledge of medical terminology.
Ability to use office equipment and multitask.

Nice To Haves

Medical terminology training or Medical Assistant training preferred.
Cerner (CIS) experience or familiarity.

Responsibilities

Assemble and maintain patient charts from admission through discharge.
Collect and file printouts, run necessary reports, and retrieve data as requested by physicians and nurses.
Order necessary equipment and unit supplies and maintain adequate inventory levels.
Accurately and promptly process patient orders and requests for exams and ancillary services, such as x-rays, lab tests, and transportation.
Coordinate patient admissions, transfers, and discharges.
Retrieve medications from the pneumatic tube system and/or pharmacy and deliver them to the nurse or place them in a secure location designated by the nurse manager.
Assist nursing staff with retrieving medications from the pneumatic tube system and placing them in appropriate locations for administration by a nurse.
Act as a receptionist by greeting patients, directing visitors, and providing patient information to medical staff.
Answer phones using proper phone etiquette and respond to patient call lights in a timely manner.
Maintain a neat, clean, and orderly work area and maintain unit office equipment.
Call physicians for consultations and notify nursing staff of the consultation.
Perform other duties as assigned or requested.