Clinical Services Representative 1- Livingston, LA

FMOLHS•Walker, LA

About The Position

The Clinical Services Representative assists clinical staff by performing clerical tasks that support unit efficiency and provide customer service to patients and visitors. The role follows established guidelines and works under close supervision. Responsibilities include assembling and maintaining patient charts from admission through discharge; collecting and filing printouts, running reports, and retrieving information requested by physicians and nurses; ordering equipment and supplies and maintaining inventory; processing patient orders and requests for examinations and ancillary services; coordinating admissions, transfers, and discharges; and retrieving medications from the pneumatic tube system or pharmacy for delivery to nursing staff or secure storage as directed by the nurse manager. The representative also supports nursing staff with medication retrieval, serves as a receptionist, directs visitors, provides patient information to medical staff, answers phones, responds to patient call lights, keeps the work area neat and orderly, maintains unit office equipment, and calls physicians for consultations while notifying nursing staff. Other duties may be assigned.

Requirements

High school education or equivalent.
Communication, customer service, and computer skills.
Knowledge of medical terminology.
Ability to use office equipment and multitask.

Nice To Haves

Medical terminology training or medical assistant training preferred.
Cerner (CIS).

Responsibilities

Assemble and maintain patient charts from admission to discharge.
Collect and file printouts, run necessary reports, and retrieve data requested by physicians and nurses.
Order necessary equipment and unit supplies and maintain adequate inventory levels.
Accurately and timely process patient orders and requests for examinations and ancillary services, including x-rays, lab tests, and transportation.
Coordinate patient admissions, transfers, and discharges.
Retrieve medications from the pneumatic tube system and/or pharmacy and deliver them to the nurse or place them in a secure location as directed by the nurse manager.
Assist nursing staff with retrieving medications from the pneumatic tube system and placing them in appropriate locations for administration by a nurse.
Act as a receptionist, greet patients, direct visitors, and provide patient information to medical staff.
Answer the phone using proper phone etiquette and respond to patient call lights in a timely manner.
Maintain a neat, clean, and orderly work area and maintain unit office equipment.
Call physicians for consultations and notify nursing staff of the consultation.
Perform other duties as assigned or requested.