Ambulatory Services Representative 1

BMC Software•Boston, MA

7d•$21 - $25

About The Position

The Ambulatory Services Representative coordinates functions and activities related to ambulatory patient access. The role includes front-end customer service, patient registration, insurance and coverage verification, appointment scheduling, charge entry, and administrative support for the department. The position also handles routine office tasks such as forms, phones, filing, photocopying, faxing, mailings, letters, and reports. This position is in the Ambulatory Float Pool and is listed as part time (per diem).

Requirements

Associate degree or equivalent, or a high school diploma/GED plus at least two years of relevant experience.
Excellent oral and written English communication and interpersonal skills to interact courteously and in a patient-focused manner with internal and external contacts.
Demonstrated customer service skills, including appropriate judgment, independent thinking, and creativity in resolving customer issues.
Ability to maintain strict confidentiality of personal and health-sensitive information.
Ability to handle challenging situations effectively and balance multiple priorities.
Basic computer skills and knowledge of Microsoft Office applications (Word, Excel, and Outlook) and web/internet.
Experience with standard hospital registration and billing systems, or ability to learn such systems.

Nice To Haves

Experience working in a clinical setting.

Responsibilities

Provide reception and customer service.
Create or verify Master Patient Index (MPI) records.
Manage registration demographics and visits.
Schedule appointments, including consults, tests, in-office procedures, follow-up visits, and coordination with interpreters, social services, and radiology.
Verify insurance and coverage.
Collect co-payments.
Review and correct registration and insurance edits at the front end.
Coordinate pre-authorizations and referrals, and reconcile referrals.
Work referral work lists.
Provide administrative support, including handling forms and phones, filing, making appointments, photocopying, faxing, mailings, and preparing letters and reports.
Perform other related duties as needed.