Ambulatory Services Representative 1

Boston Medical Center•Boston, MA

About The Position

The incumbent coordinates functions and activities related to ambulatory patient access, including front-end customer service, patient registration, insurance and coverage verification, appointment scheduling, charge entry, and administrative support for the department. The role supports the practice through reception and customer service, registration and visit management, scheduling, referral coordination, and related administrative duties. This is a part-time, per-diem position in the Ambulatory Float Pool. The position requires courteous, patient-focused communication with internal and external contacts, careful handling of confidential personal and health information, and the ability to manage multiple priorities and challenging situations. Compensation is listed at $20.53–$25.02; the employer notes that the range is an estimate and that offers consider factors such as education, experience, and relevant licensure or certifications.

Requirements

An associate degree or equivalent, or a high school diploma/GED plus at least two years of relevant experience.
Excellent oral and written English communication skills and interpersonal skills to interact courteously and in a patient-focused manner with internal and external contacts.
Demonstrated customer service skills, including appropriate judgment, independent thinking, and creativity when resolving customer issues.
Ability to maintain strict confidentiality of personal and health-sensitive information.
Ability to handle challenging situations effectively and balance multiple priorities.
Basic computer skills and knowledge of Microsoft Office applications (Word, Excel, and Outlook) and web/internet.
Experience with standard hospital registration and billing systems, or the ability to learn such systems.

Nice To Haves

Experience working in a clinical setting.

Responsibilities

Provide reception and customer service.
Create or verify Master Patient Index (MPI) registration demographics.
Manage patient visits.
Schedule appointments, including consultations, tests, in-office procedures, and follow-up visits; cross-book interpreters, social services, radiology, and other services as needed.
Verify insurance and coverage.
Collect co-payments.
Review and correct front-end registration and insurance edits.
Perform pre-authorization and coordinate and reconcile referrals.
Work referral work lists.
Provide administrative support, including handling forms and phones, filing, making appointments, photocopying, faxing, mailings, and preparing letters and reports.
Perform other related duties as needed.