Clinical Services Representative 1 (Gonzales LA)

FMOLHS•Gonzales, LA

About The Position

The Clinical Services Representative 1 assists clinical staff with clerical tasks that support unit efficiency and provide customer service to patients and visitors. The role follows established guidelines and works under close supervision. The representative assembles and maintains patient charts, processes orders and requests for ancillary services, coordinates admissions, transfers and discharges, and helps maintain unit supplies and equipment. The role also supports nursing staff by retrieving medications and placing them in designated secure or administration locations, answers phones and call lights, greets patients and visitors, and contacts physicians for consultations. The position requires a high school education or equivalent. Medical terminology or medical assistant training is preferred. Relevant skills include communication, customer service, computer skills, knowledge of medical terminology, use of office equipment, and multitasking. Current BLS certification is required only in mental health departments.

Requirements

High school education or equivalent.
Communication, customer service, and computer skills.
Knowledge of medical terminology.
Ability to use office equipment and multitask.
Current BLS certification is required only in mental health departments.

Nice To Haves

Medical terminology training or medical assistant training is preferred.
Cerner (CIS).

Responsibilities

Assemble and maintain patient charts from admission through discharge.
Collect printouts, file them in charts, run necessary reports, and retrieve data requested by physicians and nurses.
Order necessary equipment and unit supplies and maintain adequate inventory levels.
Accurately and promptly process patient orders and requests for exams and ancillary services, including x-rays, lab tests, and transportation.
Coordinate patient admissions, transfers, and discharges.
Retrieve medications from the pneumatic tube system and/or pharmacy and deliver them to the nurse or place them in a secure location as directed by the nurse manager.
Assist nursing staff with retrieving medications and placing them in appropriate locations for administration by a nurse.
Greet patients, direct visitors, and provide patient information to medical staff.
Answer the phone using proper phone etiquette and respond to patient call lights in a timely manner.
Maintain a neat, clean, and orderly work area and maintain unit office equipment.
Call physicians for consults and notify nursing staff of the consultation.
Perform other duties as assigned or requested.