Clinical Services Manager

Stanton Optical•Grand Forks, ND

10d•Onsite

About The Position

The Clinical Services Manager works closely with the Brand Manager to supervise and support the store team in meeting clinical goals, with guidance from the Clinical Operations Department. The manager may also act as Manager on Duty, supporting the store’s overall operational and sales goals while helping provide patients with an easy, memorable experience and quality clinical care. The role oversees Doctor’s Technicians and ensures that clinical training, procedures, protocols, certification requirements, and Physicians Eyecare Group standards are followed. It also includes coaching and training team members, supporting sales and customer service, maintaining accurate and confidential patient records, and overseeing contact lens processes and inventory.

Requirements

At least 1 year of retail management experience or experience in a clinical leadership role.
An associate’s degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
Strong communication skills and ability to work in a fast-paced, team environment.
Passion for exceptional customer and patient care, and willingness to mentor and train others.
Flexibility to adapt to changing business and schedule requirements.
Knowledge of MS Word, Google Docs, and other basic office tools.

Nice To Haves

Optical or clinical experience preferred, but not required.

Responsibilities

Greet patients, identify their needs, and explain available products and services.
Drive sales to exceed personal and store revenue goals while delivering outstanding customer service.
Resolve customer issues and improve satisfaction by troubleshooting and training team members in troubleshooting techniques.
Supervise, direct, and guide Doctor’s Technicians in diagnostic pre-testing, Local Mode and Digital Refraction, contact lens care, and execution of PEG clinical standards.
Ensure Physicians Eyecare Group training guidelines, procedures, protocols, certification requirements, and clinical standards are followed.
Maintain accurate, detailed patient records and ensure confidentiality and HIPAA compliance.
Maintain store brand standards, including performing basic housekeeping duties when necessary.
Coach and train Doctor Technicians and cross-trained team members on inserting and removing contact lenses for new and existing wearers.
Oversee protocols for patient contact lens orders and diagnostic contact lens trials.
Maintain diagnostic contact lens inventory weekly or as needed.
Work with the Brand Manager to support clinical, operational, and sales goals; act as Manager on Duty when needed.