Clinical Services Manager - New Haven, CT (Field Based)

Insulet Corporation•New Haven, CT

11d•Remote

About The Position

The Clinical Services Manager is a field-based clinical expert who trains and educates patients and healthcare providers on Insulet’s Omnipod technology and supports its integration into patient care. The role builds clinical partnerships with providers and diabetes management teams, assesses patient needs, delivers tailored training and follow-up support, and uses clinical insights to encourage adoption of insulin pump therapy. The manager also oversees Certified Pod Trainers, informs education strategy with data, maintains training metrics in systems such as Salesforce, handles administrative responsibilities within budget guidelines, and collaborates with territory partners on sales goals and field activities. The work environment includes healthcare providers’ offices, clinics, a home office, and a car. The position requires residence within the assigned territory and regular business travel, mostly by car, with overnight travel that may be as much as two to five nights per month. The role may require lifting, carrying, and transporting up to 30 pounds of professional sales samples and literature.

Requirements

Associate degree.
At least 2 years of related clinical experience.
Current professional credentials and/or certifications, such as CDCES, RD, RN, PharmD, or other clinical credentials or certifications; state licensure where required.
Valid driver’s license.
Excellent oral and written communication skills.
Strong influencing and collaboration skills, with the ability to build and nurture relationships.
Demonstrated ability to educate providers and patients in a clinical setting.
Team-oriented approach and ability to work collaboratively.
Ability to solve complex problems and take appropriate action.
Ability to execute a territory business strategy.
Proficiency with technology, including large data systems and personal devices such as insulin pumps and continuous glucose monitors.
Must reside within the geographic area of the assigned territory.
Ability to travel regularly within an assigned geographic region, mostly by car.
Ability to lift, carry, and transport up to 30 pounds of professional sales samples and literature.

Nice To Haves

Bachelor’s degree.
At least 2 years of experience conducting training in a clinical setting and/or managing insulin pump patients.
Prior experience in a commercial role in the medical device or pharmaceutical industry.

Responsibilities

Build relationships with endocrinologists, primary care providers, diabetes management teams, and other stakeholders in hospitals, clinics, and private practices.
Educate healthcare providers on diabetes management, technology, and treatment practices.
Participate in local events and initiatives to build credibility and leadership in the diabetes community.
Schedule and deliver personalized training to patients on the use and care of Insulet products.
Assess patient needs and tailor training to patients’ familiarity with the device.
Provide ongoing education, follow-up consultation, and troubleshooting support.
Coordinate with healthcare providers so patient training aligns with clinical treatment plans.
Explain device features, functionality, and best practices to help patients manage their condition.
Evaluate and recommend Certified Pod Trainers who wish to become consultant CPTs for Insulet.
Provide CPTs with product updates and serve as a clinical resource.
Use multiple data sources to guide education strategy and individual or team actions.
Maintain data systems, such as Salesforce, to capture training metrics.
Manage administrative operations while adhering to budget guidelines.
Promote the benefits of insulin pump therapy to healthcare providers and patients.
Collaborate with territory partners to achieve shared sales goals and shape strategies with clinical expertise.
Use patient success stories and clinical selling techniques to support product adoption.
Conduct strategic, patient-centered field sales activities in accordance with established guidelines.