Clinical Services Manager - New Haven, CT (Field Based)

Insulet Corporation•New Haven, CT

10d•Remote

About The Position

Insulet Corporation is seeking a Clinical Services Manager to advance its patient-centered diabetes care mission by educating healthcare providers and patients about Omnipod technology. The role serves as a clinical expert in the field, developing provider relationships and helping integrate Insulet products into patient care strategies through customized, evidence-based education and training. The manager delivers and follows up on patient training, oversees and supports Certified Pod Trainers, uses data to inform education strategies, maintains training metrics in systems such as Salesforce, and handles administrative and budget-related responsibilities. The role also supports product adoption and shared sales goals by applying clinical expertise in field sales activities in coordination with territory partners. The position is field-based and requires residence within the assigned territory, regular business travel primarily by car, and variable overnight and air travel. The work environment includes healthcare providers’ offices, clinics, a home office, and a car. The role requires the ability to lift, carry, and transport up to 30 pounds of professional sales samples and literature.

Requirements

Associate degree.
At least 2 years of related clinical experience.
Current professional credentials and/or certifications, such as CDCES, RD, RN, PharmD, or other clinical credentials or certifications; state licensure where required.
Valid driver’s license.
Excellent oral and written communication skills.
Strong influencing and collaboration skills, including the ability to build and nurture relationships.
Demonstrated ability to educate providers and patients in a clinical setting.
Team-oriented approach and ability to work collaboratively.
Ability to solve complex problems and take appropriate action.
Ability to execute a territory business strategy.
Technology proficiency, including large data systems and personal devices such as insulin pumps and continuous glucose monitors.
Must reside within the geographic area of the assigned territory.
Ability to travel regularly, mostly by car within a set geographic region; overnight and air travel vary by territory and may reach 2–5 overnights per month.
Ability to lift, carry, and transport up to 30 pounds of professional sales samples and literature.

Nice To Haves

Bachelor’s degree.
At least 2 years of experience conducting training in a clinical setting and/or managing insulin pump patients.
Prior experience in a commercial role in the medical device or pharmaceutical industry.

Responsibilities

Build relationships with endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.
Educate healthcare providers on diabetes management, current technologies, and treatment practices.
Participate in local events and initiatives to build credibility and a network in the diabetes community.
Schedule and deliver personalized training to patients on the proper use and care of Insulet products.
Assess patient needs and tailor training to different levels of familiarity with the device.
Provide follow-up consultation, support, and troubleshooting to promote successful long-term device use.
Coordinate with healthcare providers so patient training aligns with clinical treatment plans.
Explain device features, functionality, and best practices to help patients manage their condition.
Evaluate and recommend Certified Pod Trainers seeking to become consultant CPTs.
Provide CPTs with product updates and serve as a clinical resource.
Use multiple data sources to inform education strategy and individual and team actions.
Maintain data systems, including Salesforce, to record training metrics.
Manage administrative operations while adhering to budget guidelines.
Promote the benefits of insulin pump therapy to healthcare providers and patients using clinical expertise.
Collaborate with territory partners to achieve shared sales goals and develop effective strategies.
Use patient success stories and clinical selling techniques to demonstrate product impact and support adoption.
Conduct strategic, patient-centered field sales activities in accordance with established guidelines.