Clinical Services Manager

Hospital for Special Surgery•Westport, CT

6d•Onsite

About The Position

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Requirements

Emp Status Regular Full time
The base pay scale for this position is $125,000.00 - $191,000.00.
The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation.
The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

Responsibilities

Actively manage the day-to-day throughput of outpatient operations, ensuring smooth throughput across all areas, with a focus on the general waiting area, radiology, and appointments with physicians; identity opportunities to improve and work with respective leadership
Serve as the point of contact and decision-maker for ad-hoc schedule requests; coordinate with the Regional Director and Regional Admin Manager to ensure changes are tracked
Participate in multi-disciplinary meetings with regional market and service lines teams to identify opportunities to standardize and simplify workflows and processes
Utilize all aspects of the performance management cycle (defining expectations, setting goals, providing feedback, coaching, mentoring, corrective action, performance evaluations) to help staff best fulfill their job responsibilities
Facilitate the onboarding and coaching of all staff on the team; ensure the continuing education and ongoing assessment of nursing staff, including supervision and verification of clinical competencies
Ensure optimized daily/weekly nurse schedules (RNs, LPNs, and PCAs), with the support of the onsite nursing team
Oversee and support the Patient Access Services (PAS) Supervisor in managing smooth front end operations, ensure performance of registration meets enterprise standards
Serve as timekeeper for all direct reports
Develop strategies to foster and maintain a strong culture of teamwork, organizational engagement, and commitment to excellence within the site
In collaboration with the Regional Leadership team, create and maintain consistent forums to ensure staff-wide and team-based communication on all relevant topics (e.g. broad organizational updates, new initiatives, survey preparedness)
Ensure leadership’s onsite presence during business hours and coverage is arranged for planned and unexpected reasons
Conduct Environment of Safety rounds to ensure the site is always in compliance with regulatory and hospital standards
Ensure identified issues are escalated appropriately to ensure prompt action
Support in annual capital budgeting process
Providing clinical support to physicians during scheduled office sessions and Presurgical Screening Rooming patients, including preparation for exams, reviewing past medical history, and obtaining patient data
Assisting with procedures, including but not limited to suture/staple removal, cast application and removal, EKG, venipuncture, and injections