Clinical Services Manager

Career Opportunities with Now Optics•Lafayette, LA

21d•Onsite

About The Position

The Clinical Services Manager works closely with the Brand Manager to supervise and support the store team in meeting clinical goals, with guidance from the Clinical Operations Department. The role also often serves as Manager on Duty, supporting overall store operations and sales goals while ensuring patients receive quality care and a memorable experience. The manager oversees Doctor Technicians and their cross-trained counterparts, ensuring that clinical processes, training, protocols, certification requirements, and Physicians Eyecare Group (PEG) standards are followed. Responsibilities include supporting diagnostic pre-testing, Local Mode and Digital Refraction, contact lens care, patient records, contact lens orders and trials, and diagnostic lens inventory. The role also supports sales, customer service, team training, and store standards. The position is based at an on-site store location and reports to the Brand Manager. Stanton Optical describes itself as a full-service retail optical center focused on customer service and quality eyewear at affordable prices. Its stated vision is to modernize the eye care experience for all people, and its mission is to make eye care easy.

Requirements

At least 1 year of retail management experience or experience in a clinical leadership role.
An associate degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
Strong communication skills and the ability to work in a fast-paced, team environment.
Passion for exceptional customer and patient care, and willingness to mentor and train others.
Flexibility to adapt to changing business and schedule requirements.
Knowledge of MS Word, Google Docs, and other basic office tools.

Nice To Haves

Optical or clinical experience is preferred but not required.

Responsibilities

Work with the Brand Manager to supervise and support the store team in meeting clinical goals, with guidance from the Clinical Operations Department.
Act as Manager on Duty as needed to support store operational and sales goals.
Greet patients, identify their needs, and explain available products and services to create an easy and memorable experience.
Drive sales to exceed personal and store daily, weekly, and monthly revenue goals while delivering outstanding customer service.
Resolve customer issues and improve customer satisfaction through troubleshooting and training the team in troubleshooting techniques.
Supervise, direct, and guide Doctor Technicians in diagnostic pre-testing, Local Mode and Digital Refraction, contact lens care, and execution of PEG clinical standards.
Ensure PEG training guidelines, procedures, protocols, certification requirements, and clinical standards are followed.
Maintain accurate and detailed patient records while protecting confidentiality and complying with HIPAA standards.
Maintain store brand standards and perform basic housekeeping duties when necessary.
Coach and train Doctor Technicians and cross-trained team members in proper contact lens insertion and removal for new and existing wearers.
Oversee protocols for patient contact lens orders and diagnostic contact lens trials.
Maintain diagnostic contact lens inventory weekly or as needed.