Clinical Services Manager

DAVITA•Ontario, CA

4d•$95,000 - $135,000•Onsite

About The Position

The Clinical Services Manager (MCS) supports regional clinics by ensuring safety readiness through immediate responses to adverse events and regulatory surveys, coaching clinic teams on clinical competencies, and providing oversight of clinical outcomes by addressing performance outliers. The role conducts internal audits, facilitates quality improvement initiatives, coaches staff on best practices, helps remove barriers to performance goals, and collaborates with leadership to promote accountability across facilities. The MCS provides clinical quality assurance and risk management for a region of clinics. Clinical and prior leadership experience as an RN is required. The position involves regional travel up to 75% of the time and an on-site presence in facilities 3–4 days per week. Evening and weekend work may be needed. The work environment is described as moderately noisy, such as a business office with computers or printers and light traffic. The normal routine involves no exposure to blood, body fluids, or other hazardous conditions beyond that encountered by a visitor.

Requirements

Current RN license; education commensurate with RN licensure.
Experience leading a clinical function or managing nurses.
Experience teaching adult learners and demonstrated ability to communicate technical or medical information in lay terms.
Intermediate computer skills in Word, Excel, and PowerPoint, including creating presentations and using the internet effectively.
Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.
Fluent written and verbal language skills necessary to perform the position’s essential functions, duties, and responsibilities.
Ability to lift 5–50 pounds unassisted and to stand, sit, stoop, walk, stretch, reach, and use a full range of body motions.
Manual dexterity for specific equipment and ability to use a computer keyboard and peripherals.
Vision adequate to perform essential duties; may need to demonstrate the ability to differentiate colors on a test strip.
Regional travel up to 75% of the time, on-site presence in facilities 3–4 days per week, and availability for evening and weekend work as needed.

Nice To Haves

Bachelor’s degree in an associated field.
Experience with CQI methodology and techniques.
Basic understanding of state and federal regulations and requirements.
Current CPR certification.
CNN or CSN, Bonet Certification within 2 years of employment.

Responsibilities

Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with relevant standards.
Conduct deep-dive coaching and upskilling sessions with clinic team members on clinical drivers such as hospitalizations and patient safety concerns.
Attend and actively participate in meetings, coach struggling teams, and visit facilities in person as needed.
Complete action plans with team members focused on clinical drivers and patient safety concerns.
Collaborate with leadership to identify priority clinics that are not meeting goals and remove barriers to improvement through root cause analysis and coaching.
Provide clinical outlier support focused on hospitalizations and quality, leveraging support from various clinical roles.
Perform other duties as assigned.