Clinical Services Manager - Cardiovascular Service Line

University of Arkansas System • Little Rock, AR

2d

About The Position

The Clinical Services Manager supervises and coordinates daily operations for designated cardiovascular clinics and units, including the Cardiology Clinic, Valve Clinic, Cardiac Surgery Clinic, Device Clinic, and Outpatient Heart Station. The manager oversees patient care and clinic business processes and assists service line leadership with developing and implementing strategic policies and procedures.

The role serves as a clinical expert and team leader for clinical staff in the invasive lab environment. It provides direction, guidance, resources, precepting, and mentorship while applying leadership, decision-making, and problem-solving skills. The manager supports safe, holistic, systematic, patient- and family-centered care; incorporates individual differences and patient needs; and uses data and information to improve care and outcomes.

The position is responsible for workforce development, clinical research engagement, service-line operational effectiveness, regulatory compliance, staffing, performance management, patient access and safety, expense management, and continuous improvement across facilities. It works closely with the cardiovascular sciences medical director and follows institutional leadership processes and standards.

Requirements

• Valid Registered Nurse license in the State of Arkansas.
• Graduate of an accredited nursing program.
• Bachelor's degree in Nursing.
• Five years of nursing experience, including at least three years in a supervisory capacity.
• Direct Registered Nursing care experience.
• Current BLS certification, or ability to successfully obtain certification within the first 30 days of employment.

Nice To Haves

• Master's degree in Nursing or Healthcare.
• Three years of cardiology experience.
• Two years of supervisory experience.
• National certification.

Responsibilities

• Supervise and coordinate daily operations of designated clinics and units, including patient care and business processes.
• Assist service line leadership in developing and implementing strategic policies and procedures.
• Serve as a clinical expert and team leader, providing direction and guidance to clinical staff and acting as a resource, preceptor, and mentor.
• Oversee hiring, onboarding, training, development, and evaluation processes for providers and staff to maintain a highly competent workforce.
• Engage staff in the importance of clinical research and participation in research activities relevant to their duties.
• Ensure patient- and family-centered care principles are implemented throughout the clinical setting, including service recovery for complaints and incidents.
• Lead service-line improvement projects using data and analytics to affect key measures related to people, service, growth, margin, and quality.
• Be accountable for measurable outcomes in patient quality and satisfaction, clinical metrics, employee satisfaction, and workforce indicators.
• Ensure operations align with program direction and goals, respond to regulatory agency audit requests in a timely manner, and submit required regulatory forms on time.
• Work closely with the cardiovascular sciences medical director.
• Promote a consistent, system-wide service-line approach across facilities in accordance with institutional processes and standards.
• Ensure efficient service-line business operations, including process improvement, patient access, expense management, productivity, patient safety, and patient- and family-centered care.
• Recruit and retain qualified staff and ensure adequate staffing for a safe, effective, and efficient work unit.
• Manage performance to meet financial, quality, staffing, service, and safety standards.
• Use a system-based approach to identify, address, improve, and resolve operational or performance issues and gaps.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents for undergraduate study.
• Retirement contribution match of up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager