Clinical Services Manager - Cardiovascular Service Line

University of Arkansas • Little Rock, AR

2d

About The Position

The Clinical Services Manager supervises and coordinates the daily operations of designated cardiovascular clinics and units, including patient care and business processes. Areas covered include the Cardiology Clinic, Valve Clinic, Cardiac Surgery Clinic, Device Clinic, and Outpatient Heart Station. The manager assists service line leadership with developing and implementing strategic policies and procedures, and serves as a clinical expert and team leader for clinical staff in the invasive lab environment.

The role uses an integrated approach to patient outcomes and provides direction and guidance to others regarding practice. The manager serves as a resource, preceptor, and mentor; demonstrates leadership in decision-making and problem-solving; provides safe, therapeutic, holistic care; incorporates differences into care; and integrates knowledge, skills, experience, and data to meet patient and family needs and improve outcomes.

The Clinical Services Manager oversees workforce processes, patient- and family-centered care, research engagement, operational improvement, regulatory compliance, staffing, and performance. The position works closely with the cardiovascular sciences medical director and aligns service-line operations across facilities with institutional processes and standards. Other duties may be assigned. Salary is commensurate with education and experience.

Requirements

• Valid Registered Nurse license in the State of Arkansas.
• Graduation from an accredited nursing program.
• Bachelor's degree in Nursing.
• Five years of nursing experience, including at least three years in a supervisory capacity.
• Direct Registered Nursing Care experience.
• Current BLS certification, or ability to obtain certification within the first 30 days of employment.

Nice To Haves

• Master's degree in Nursing or Healthcare.
• Three years of cardiology experience.
• Two years of experience in a supervisory capacity.
• National certification.

Responsibilities

• Supervise and coordinate daily clinic or unit operations, including patient care and business processes.
• Assist service line leadership in developing and implementing strategic policies and procedures.
• Provide clinical expertise, leadership, direction, guidance, mentoring, and preceptorship for clinical staff.
• Oversee hiring, onboarding, training, development, and evaluation processes for providers and staff.
• Engage staff in understanding and participating in clinical research activities relevant to their duties.
• Ensure patient- and family-centered care principles and service recovery processes are implemented throughout the clinical setting.
• Lead service-line improvement projects using data and analytics to affect metrics related to people, service, growth, margin, and quality.
• Be accountable for measurable outcomes involving patient quality and satisfaction, clinical metrics, employee satisfaction, and workforce indicators.
• Ensure operations align with program goals and direction, respond promptly to regulatory audit requests, and submit required regulatory forms on time.
• Work closely with the cardiovascular sciences medical director and promote a consistent system-wide service-line approach across facilities.
• Ensure efficient business operations and process improvement to support patient access, expense management, productivity, patient safety, and patient- and family-centered care.
• Recruit and retain qualified staff with the competencies needed for high performance.
• Ensure adequate staffing for a safe, effective, and efficient work unit.
• Manage performance against established financial, quality, staffing, service, and safety standards.
• Use a system-based approach to identify, address, improve, and resolve operational or performance issues and gaps.
• May perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager