Clinical Services Manager (MCS)

DaVita • Federal Way, WA

3d

About The Position

The Clinical Services Manager (MCS) supports clinics by ensuring safety readiness through immediate responses to adverse events and regulatory surveys, developing clinic teams through targeted coaching on clinical competencies, and providing expert oversight of clinical outcomes by addressing performance outliers. The role operates regionally in clinical quality assurance and risk management.

Responsibilities include conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities. The manager provides onsite support for CMS surveys and other regulatory inspections, coaches teams on quality improvement plans and governance, and conducts deep-dive coaching focused on clinical drivers such as hospitalizations and patient safety. The position involves regional travel up to 75%, onsite presence in facilities three to four days per week, and evening or weekend work as needed.

Requirements

• Education commensurate with an RN license.
• Experience leading a clinical function or managing nurses.
• Experience teaching adult learners and demonstrated ability to communicate technical or medical information in lay terms.
• Intermediate computer skills in Word, Excel, and PowerPoint, including the ability to create presentations and use the internet effectively.
• Current RN license.
• Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.
• Fluent written and verbal language skills necessary to perform the position’s essential functions.

Nice To Haves

• Bachelor’s degree in an associated field.
• Experience with CQI methodology and techniques.
• Basic understanding of state and federal regulations and requirements.
• Current CPR certification.
• CNN or CSN certification, or Bonet Certification, within two years of employment.

Responsibilities

• Respond immediately to adverse events and support clinics during CMS surveys and other regulatory inspections.
• Complete safety snapshots and internal audits, and coach clinic teams on quality improvement plans and governance processes.
• Provide onsite support for regulatory inspections and ensure compliance with relevant standards.
• Conduct deep-dive coaching and upskilling sessions for clinic team members on clinical drivers, including hospitalizations and patient safety concerns.
• Participate in meetings, coach struggling teams, and visit facilities in person as needed.
• Complete action plans with team members focused on clinical drivers and patient safety concerns.
• Collaborate with leadership to prioritize clinics not meeting goals and help remove barriers to improvement through root cause analysis and coaching.
• Provide clinical outlier support focused on hospitalizations and quality, leveraging support from various clinical roles.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Paid time off and PTO cash out.
• Family resources and EAP counseling sessions.
• Access to Headspace.
• Backup child and elder care.
• Maternity and paternity leave.
• Professional development programs and on-demand virtual leadership and development courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed