Clinical Services Manager (MCS)

DaVita Kidney Care

4d•$95,000 - $135,000•Onsite

About The Position

The Clinical Services Manager (MCS) supports clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys, coaching clinic teams on clinical competencies, and providing expert oversight of clinical outcomes by addressing performance outliers. The role conducts internal audits, facilitates quality improvement initiatives, coaches staff on best practices, removes barriers to performance goals, and collaborates with leadership to promote accountability across facilities. The MCS operates as a regional manager for clinical quality, providing clinical quality assurance and risk management. The position requires regional travel up to 75% of the time, availability for evening and weekend work as needed, and onsite presence in facilities three to four days per week. The work environment is described as a moderate-noise business-office environment. Physical requirements generally include lifting 5 to 50 pounds unassisted and standing, sitting, stooping, walking, stretching, reaching, and using a full range of body motions. Manual dexterity and computer use are also required.

Requirements

Education commensurate with an RN license.
Experience leading a clinical function or managing nurses.
Experience teaching adult learners and demonstrated ability to communicate technical or medical information in lay terms.
Intermediate computer skills in Word, Excel, and PowerPoint, including creating presentations and effectively using the internet.
Current RN license.
Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.
Fluent written and verbal language skills necessary to perform the position’s essential functions, duties, and responsibilities.
Ability to lift 5 to 50 pounds unassisted and to stand, sit, stoop, walk, stretch, reach, and use a full range of body motions.
Manual dexterity for specific equipment and ability to use a computer keyboard and peripherals.
Vision adequate to perform the essential duties and responsibilities; may need to demonstrate ability to differentiate colors on a test strip.

Nice To Haves

Bachelor’s degree in an associated field.
Experience with CQI methodology and techniques.
Basic understanding of state and federal regulations and requirements.
Current CPR certification.
CNN or CSN, Bonet Certification within two years of employment.

Responsibilities

Respond to adverse events and support clinics during CMS surveys and other regulatory inspections.
Complete safety snapshots (internal audits) and coach teams on quality improvement plans and governance processes.
Provide onsite support for surveys and inspections, helping ensure compliance with applicable standards.
Conduct in-depth coaching and upskilling sessions for clinic teammates on clinical drivers, including hospitalizations and patient safety concerns.
Attend and participate in meetings, coach struggling teams, and visit facilities in person as needed.
Complete action plans with team members focused on clinical drivers and patient safety concerns.
Collaborate with leadership to identify priority clinics that are not meeting goals.
Use root cause analysis and coaching to help teams remove barriers to performance improvement.
Provide clinical outlier support focused on hospitalizations and quality, leveraging support from other clinical roles.
Perform other duties as assigned.