Clinical Services Manager III

Central Florida Health Care • Winter Haven, FL

3d

About The Position

The Clinical Services Manager III is a leadership role with direct and indirect patient-care responsibilities. In collaboration with the Director of Nursing (DON) and Health Center Administrator (HCA), the manager develops systems of care that support an effective clinical team and optimal patient outcomes. The role directs daily clinical support staff activities to provide safe, high-quality, efficient primary care for patients with diverse ages, health conditions, and socioeconomic circumstances, and also provides direct nursing care as needed.

The manager oversees day-to-day clinical operations across Medical, Dental, OB/GYN, Lab, Endo, and Podiatry areas and supervises clinical support staff. The position requires strong leadership and communication skills, experience directing primary-care support staff, and knowledge of family medicine nursing, including pediatrics and obstetrics and gynecology. The role reports to the Health Center Administrator and supervises clinical support staff.

Requirements

• Graduate of an accredited School of Nursing.
• Registered Nurse with at least two years of leadership experience, or Licensed Practical Nurse with at least three years of leadership experience.
• Florida license.
• BLS certification.
• Computer literacy.
• Strong leadership and communication skills.
• Nursing experience directing primary care support staff.
• Excellent knowledge of family medicine primary care nursing, including pediatrics and obstetrics and gynecology.
• Ability to work cooperatively with the clinical team.

Nice To Haves

• Prior clinical experience.

Responsibilities

• Oversee day-to-day clinical operations across Medical, Dental, OB/GYN, Lab, Endo, and Podiatry areas.
• Supervise clinical support staff, including LPNs, CMAs, dental assistants, dental hygienists, and laboratory staff, to support high-quality patient care.
• Collaborate with the HCA to maintain smooth operations and patient satisfaction, and with the DON to promote high-quality nursing practice.
• Hire, train, evaluate, and discipline clinical staff; assign tasks; and provide mentorship and coaching.
• Assign clinical and administrative duties, including triage, room cleaning and stocking, instrument preparation and sterilization, and inventory of supplies and medications.
• Coordinate patient flow by addressing scheduling difficulties, walk-ins, late arrivals, and emergencies.
• Determine clinical support staffing needs and arrange coverage for absences.
• Assess clinical staff performance and proficiency in recordkeeping, clinical skills, and compliance with policies and procedures.
• Conduct clinical support staff meetings with the DON and HCA and forward typewritten agendas and minutes to them.
• Assess staff educational needs and provide clinic in-service programs in coordination with the DON.
• Conduct quarterly proficiency testing and annual staff evaluations with the DON, including counseling, corrective discipline, and performance redirection as needed; send completed evaluations to the DON and HR.
• Keep the DON informed of significant nursing issues, proposed policy or procedure changes, performance concerns, evaluation deficiencies, disciplinary actions, and provider-related problems.
• Review applicant resumes and credentials and conduct interviews in conjunction with the HR recruiter and DON.
• Coordinate orientation and training for new clinical support employees.
• Conduct monthly Nurse Manager Center Audits, including environment-of-care and safety inspections.
• Maintain current clinical support staff credentials on file with Human Resources.
• Coordinate nursing assignments for interning students.
• Follow CFHC program philosophies, policies, procedures, and applicable state and federal regulations; understand and follow the Exposure Control Plan and use universal precautions.
• Participate in outreach and off-site health care programs when requested, represent CFHC in the community, attend mandatory meetings, and report pertinent patient-care or liability matters to the DON.
• Make nursing assessments, triage patients appropriately, provide nursing coverage during clinic emergencies or staffing shortages, and perform nursing duties according to center needs.
• Escort and prepare patients for examinations; record vital signs and histories; assist clinicians with procedures; administer immunizations and medications and monitor responses; and provide patient education and counseling.
• Participate in code situations and mentor interning students.
• Perform other reasonable related duties assigned by the supervisor, DON, CMO, or CEO.

Benefits

• Competitive salary.
• Federal Student Loan Forgiveness through PSLF, subject to a 10-year commitment and 120 loan payments, with remaining eligible loan balance forgiven at the end of the commitment.
• Medical, dental, vision, and pharmacy benefits.
• Employer-paid long-term disability insurance.
• Employer-paid life insurance equivalent to one times annual salary.
• Voluntary short-term disability, additional life insurance, and dependent life insurance are available.
• Malpractice insurance.
• Paid time off (PTO) of 4.4 weeks per year, prorated.
• 9.5 paid holidays per year.
• Paid birthday holiday.
• CME reimbursement.
• 401(k) retirement plan after 60 days of service, with matching contributions.
• Staff productivity is recognized and rewarded.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree