Clinical Services Coordinator

COORDINATED CARE ALLIANCE NY INC•Town of De Witt, NY

90d•$22 - $24

About The Position

The Clinical Services Coordinator is a non-licensed clinical operations support position that coordinates the intake, initial review, routing, tracking, and follow-up of clinical consultation requests. The Coordinator is the primary liaison between the Clinical Department and Care Management, helping ensure requests are complete, appropriate for review under the Clinical Consultation Request Process, and directed to the appropriate Nursing or Behavioral Health team. The role uses knowledge of Care Management practice, clinical terminology, organizational procedures, and risk indicators to identify missing information, routine workflow needs, and concerns requiring prompt escalation. The Coordinator does not independently make clinical recommendations; clinical decisions remain the responsibility of authorized clinical staff. The role requires a bachelor’s degree in a relevant field and demonstrated knowledge of Care Management workflows. At least three years of experience in a related care, clinical operations, or human-services setting is preferred. No professional clinical license is required. The position is based in Central NY—East Syracuse, New York, and requires either a valid driver’s license from New York or a contiguous state, or the ability to use ample public transportation to attend meetings in the community and office as needed.

Requirements

Bachelor’s degree in Human Services, Healthcare Administration, Social Work, Psychology, Public Health, Health Information Management, or a related field.
Demonstrated knowledge of Care Management workflows and responsibilities.
Absolute integrity and personal commitment to serving people with intellectual and developmental disabilities and their families.
Ability to work independently within established procedures and seek supervisory or clinical guidance when a matter exceeds the role’s authority.
Valid driver’s license from New York or a contiguous state (Connecticut, New Jersey, Pennsylvania, or Vermont), or the ability to use ample public transportation to attend meetings in person in the community and office as needed.
No professional clinical license is required. The role does not independently assess, diagnose, treat, or provide clinical recommendations.

Nice To Haves

At least three years of experience in Care Management, care coordination, Health Home services, clinical operations support, utilization management, quality management, health information management, or a related healthcare or human-services setting.
Experience reviewing records for completeness, coordinating cross-functional workflows, maintaining case or referral tracking systems, and following up on time-sensitive documentation.
Experience supporting people with intellectual and developmental disabilities and familiarity with OPWDD services.

Responsibilities

Maintain the centralized tracking system for clinical consultation requests.
Review requests for completeness, clarity, required supporting information, and alignment with the current clinical consultation request process.
Review available EHR information and prior consultation documentation, as appropriate, to identify missing records, prior recommendations, and unresolved follow-up needs.
Document activities in accordance with Clinical Standard Operating Procedures.
Route complete consultation requests to the appropriate Director of Nursing or Behavioral Health based on the primary presenting concerns.
Identify requests involving both medical and behavioral health factors so Clinical Leadership can determine whether to assign a secondary clinical team member.
Escalate urgent, high-risk, or time-sensitive concerns promptly to the appropriate Clinical Director.
Assist RNs and Clinical Specialists in obtaining records, assessments, medication information, documents, provider information, and other materials needed for consultation reviews.
Coordinate with Care Management on additional information and status updates requested by clinical staff.
Monitor open items and provide timely reminders about outstanding information, overdue responses, scheduled follow-up, and documentation requirements.
Support scheduling consultation meetings and case reviews, including inviting appropriate Care Management participants.
Monitor the EHR and approved tracking systems to confirm required consultation documentation is entered by responsible staff within established timeframes.
Follow up with Care Management teams regarding completion and documentation of Action Step responses, attempts, barriers, and other required follow-up information.
Coordinate post-closure outreach according to the consultation support level and schedule established by Clinical Leadership.
Collect status updates from the Care Manager and Supervisor/Assistant Director and route new or recurring concerns to the assigned clinician or Clinical Director for next-step determination.
Identify incomplete, inconsistent, or overdue documentation and elevate unresolved matters through established Care Management and Clinical leadership channels.
Follow mandated reporting requirements, company policies, and procedures; maintain confidentiality; and perform other duties as assigned.