Clinical Service Manager (m/w/d)

Insulet Corporation

2d•Hybrid

About The Position

The Clinical Services Manager (CSM) will closely collaborate with various departments (Regional Sales Manager, Area Sales Manager, Customer Care, Marketing, Market Access) to meet the clinical needs in the region. The goal is to attract new patients to the Omnipod® Insulin Management System and support existing patients. The expanded responsibilities include: Patient Training: Organizing and independently conducting training sessions with clinics and practices. Product Presentations: Communicating the benefits of insulin pump therapy and training on the Omnipod® system in group and individual sessions. Collaboration: Working closely with Sales, Medical, Marketing, Customer Care, and Market Access to achieve sales targets. Prescription Support: Assisting and guiding in the prescription process of the Omnipod® system. Event Support: Participating in and supporting diabetes congresses, patient group meetings, informational events, patient days, and training sessions. Customer Support: Assisting in the support of development and existing customers and documenting work in the CRM system Salesforce. Product Demonstrations: Regularly conducting product demonstrations for patients and healthcare professionals. Employee Training: Supporting new employees with product training. Train-the-Trainer: Planning and conducting training sessions for diabetes advisors, freelancers, and intermediaries. Market Feedback: Providing feedback on market conditions and training to supervisors. Administrative Tasks: Timely completion of administrative tasks. Additional Tasks: Performing other assigned tasks.

Requirements

Professional presentation skills
Strong interpersonal communication, both verbal and written
Teamwork, commitment, and self-responsibility
Independent and flexible working style, combined with good business acumen
Credibility and contacts within the diabetes community
Basic computer skills
Fluent in German, both spoken and written
Proven experience in training and/or treating pump patients or equivalent education and experience
Excellent communication skills, both written and verbal
Experience in dealing directly with healthcare professionals and diabetes patients
Valid driving license required.
Regular business travel is necessary, primarily by car within the assigned region.
Overnight trips may vary, typically ranging from 2 to 5 nights per month.

Nice To Haves

English is desirable
Diabetes Advisor DDG is preferred
Previous industry experience is desirable
Certified nutritionist is an advantage

Responsibilities

Organizing and independently conducting training sessions with clinics and practices.
Communicating the benefits of insulin pump therapy and training on the Omnipod® system in group and individual sessions.
Working closely with Sales, Medical, Marketing, Customer Care, and Market Access to achieve sales targets.
Assisting and guiding in the prescription process of the Omnipod® system.
Participating in and supporting diabetes congresses, patient group meetings, informational events, patient days, and training sessions.
Assisting in the support of development and existing customers and documenting work in the CRM system Salesforce.
Regularly conducting product demonstrations for patients and healthcare professionals.
Supporting new employees with product training.
Planning and conducting training sessions for diabetes advisors, freelancers, and intermediaries.
Providing feedback on market conditions and training to supervisors.
Timely completion of administrative tasks.
Performing other assigned tasks.