Counter Manager (m/w/d)

Dr. Emi Arpa

11h • Onsite

About The Position

DR. EMI ARPA Skin GmbH is seeking an experienced and responsible individual to lead their permanent sales counter in Hamburg. As the Counter Manager, you will be the driving force at the point of sale, responsible for sales, team management, and customer relationships. You will ensure that consultation, brand presentation, and customer experience are always at the highest level. In close collaboration with the HQ, you will significantly contribute to the sustainable growth of the brand. You will work operationally at the counter, take on leadership responsibility, and enjoy developing your team, creating structures, and measurably controlling performance.

Requirements

• Several years of experience in cosmetic or skincare retail, ideally as a Counter Manager or in a comparable leadership role.
• Proven success in sales management focused on revenue and high-quality customer consultation.
• Experience in team leadership, goal setting, coaching, and performance management.
• Confident use of CRM systems and a structured, data-driven work approach.
• Strong service and host mentality combined with a hands-on mentality and sense of responsibility.
• Organizational skills, resilience, and a confident, professional demeanor.
• Very good German language skills, English is an advantage.
• Confident use of cash register systems and standard office applications.

Nice To Haves

• English language skills are an advantage.

Responsibilities

• Overall responsibility for the economic success of the counter, including achieving defined sales, KPI, and CRM goals.
• Active participation in sales and ensuring excellent, brand-typical customer consultation.
• Maintenance, expansion, and strategic use of the CRM system (new customers, regular customers, follow-ups, VIC support).
• Regular monitoring of relevant KPIs (e.g., sales, conversion, AOV, UPT) and derivation of suitable measures.
• Planning and implementation of promotions, events, and product launches in coordination with HQ.
• Leadership, development, and motivation of the team, including recruiting, structured onboarding, training, and performance reviews.
• Organization of smooth counter operations (schedules, product availability, inventory, orders).
• Ensuring a well-maintained, brand-compliant appearance according to visual and grooming guidelines.
• Creation of regular reports and close coordination with Sales, Commercial, and HQ.

Benefits

• Flat hierarchies and excellent career opportunities that promote your development.
• Comprehensive onboarding and product training.
• Attractive location: A central workplace – located in the heart of Munich and optimally accessible by public transport.
• Attractive remuneration.
• Exclusive discounts on our products and discounts with many other brands.
• Stay fit with our subsidy for Urban Sports Club membership.
• Mobility subsidy for your Deutschland-Ticket.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed