Clinical Scheduling Coordinator

Beth Israel Lahey Health•Westwood, MA

3d•$22 - $30•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. In this role, you will coordinate and manage patient home visit scheduling activities for Home Infusion Nursing services. The Clinical Scheduling Coordinator maintains accurate scheduling documentation within the electronic medical record and proactively communicates scheduling, staffing, or operational barriers to Clinical Leadership. This position also provides operational and administrative support related to clinical scheduling workflows, staff onboarding coordination, technology access requests, and departmental support functions to promote efficient Home Infusion operations.

Requirements

High school graduate or GED.
Minimum of one year of scheduling, coordination, or administrative support experience in a healthcare setting required.
Demonstrates excellent customer service, interpersonal communication, and telephone etiquette skills.
Computer proficiency including Microsoft Office applications and electronic medical record systems required.
Demonstrates professionalism, accountability, collaboration, adaptability, and sound judgment within a team-oriented clinical environment.
Dependable, punctual, and demonstrates a positive and professional work attitude.

Nice To Haves

Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment

Responsibilities

Communicates effectively with patients, caregivers, clinicians, leadership, and interdisciplinary healthcare teams to support a high level of customer service and patient experience.
Coordinates home visit schedules between patients, nursing staff, and clinical operations teams.
Assists in prioritization and coordination of urgent and time-sensitive infusion starts and ongoing patient care needs.
Reviews daily/weekly/monthly clinician schedules and communicates staffing, scheduling, or operational concerns to Clinical Leadership as appropriate.
Coordinates onboarding support activities for new staff, including orientation scheduling, operational readiness tasks, and tracking required onboarding documentation.
Submits, tracks, and follows up on organizational service requests related to employee access, technology support, equipment setup, and operational workflow needs.
Coordinates electronic device requests, deployment, tracking, replacement, and return processes in collaboration with organizational support departments.