Clinical Scheduling Coordinator
About The Position
Riverchase Dermatology is hiring Clinical Scheduling Coordinators to support its growing medical practice across multiple locations in South-Central Florida. The role includes communicating biopsy results to patients in a timely manner, explaining diagnoses and treatments accurately, and scheduling and coordinating treatments according to provider instructions. Coordinators provide customer service, support patient care plans, coordinate referrals, verify insurance information, and maintain detailed records of communications and biopsy results. The position has no supervisory responsibility.
Requirements
- High school diploma or equivalent.
- Strong typing and computer skills.
- Excellent customer service, patient care, and communication skills.
- Dependability, a strong work ethic, a positive attitude, and the ability to work as a team player.
Nice To Haves
- Two to three years of experience preferred.
- Prior experience communicating medical or test results to patients.
- Proficiency using electronic medical records (EMR).
- Knowledge of and experience in the medical field or dermatology.
Responsibilities
- Provide exceptional customer service in accordance with Riverchase Dermatology’s mission, credo, service goals, and values.
- Schedule patients for visits with practice providers and coordinate outside referrals as directed.
- Coordinate patient care plans provided by clinicians.
- Verify patient-provided insurance information to support proper authorization, referrals, and payment for services.
- Follow up promptly on phone calls and messages.
- Receive, log, and track biopsy results for assigned locations and providers.
- Maintain current daily and weekly logs of patient biopsy results.
- Document communications in detail in the electronic medical record (EMR) and follow up as needed.
- Work effectively and efficiently in a team environment.
- Communicate biopsy results to patients in a timely manner and accurately explain diagnoses and treatments.
- Schedule and coordinate appropriate treatments as outlined by practice providers.
Benefits
- Employee Appreciation program that recognizes and rewards great work.
- Staff training and development support.
- Ongoing staff educational and upgrading opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
