Clinical Scheduler

Think Aksarben • Omaha, NE

13d • Hybrid

About The Position

The Clinical Scheduler will be responsible for handling a high volume of inbound and outbound patient calls for the purpose of scheduling appointments, triaging patient’s symptoms/issues and routing calls and cases to providers appropriately and in a timely fashion. CORE VALUE COMMITMENT: In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one another’s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.

Requirements

• School diploma or GED equivalent required.
• Minimum of one (1) year of experience with medical scheduling, preferably in a high-volume environment.
• Minimum of one (1) year of experience with electronic health records, preferably with Allscripts.
• Knowledge of medical insurance and insurance companies.
• Skill at communicating in a professional manner, both verbally and in writing.
• Skill in using a computer and a variety of software, including Electronic Health Records (EHR) software, Word, Excel, Access, and Outlook.
• Skill in attention to detail and accuracy.
• Ability to communicate effectively and deliver excellent customer service.
• Ability to work independently and in a team environment.
• Ability to be patient in tense situations
• Ability to be a good representative of Think.

Responsibilities

• Answer inbound calls and place outbound calls to complete appointment scheduling for patients, following physician-specific criteria, based on appointment type and patient needs.
• Triage patient symptoms, questions, and concerns to schedule an appointment or escalate to a triage nurse, if necessary.
• Complete patient registration in Allscripts.
• Triage and route patient messages to appropriate staff members clinic wide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED