Clinical Sales Liaison Full Time

Kindred Healthcare•St. Louis, MO

13d

About The Position

The Clinical Sales Liaison conducts patient assessments to identify appropriate candidates for admission and follows up daily with patients and decision-makers for clinical reassessment. The role manages referrals and admissions generated through assigned hospitals and territories, represents ScionHealth and the assigned hospital professionally, and builds positive account relationships. It designs and manages account marketing strategies, identifies new referral sources, and provides in-person education about the specialty hospitals. The liaison coordinates clinical and benefit information among patients, decision-makers, referral sources, and the ScionHealth Specialty Hospitals served. At least 80% of work is outside the home, with an expectation of being onsite at assigned accounts daily. The position uses prospecting and educational presentations to generate leads, expand referral networks, and maintain existing relationships. It manages patient assessments and the referral and admission process, educates patients and families about hospital services, and completes duties in accordance with company policies, professional standards, and applicable laws. The role also requires maintaining confidentiality, completing required health, safety, and education requirements, attending mandatory meetings and in-services, maintaining applicable licensure or certification, and representing the organization professionally.

Requirements

Valid, in-state driver's license upon hire.
Required prior experience demonstrating understanding of Medicare, Medicaid, and other payers as related to LTACH benefits.
Required prior experience demonstrating competence in strategic business planning and the design of marketing initiatives.
Must read, write, and speak fluent English.
Must have good and regular attendance.
Preferred: Associate's or Bachelor's degree in marketing, communication, healthcare administration, nursing, or another related field, or an equivalent combination of education and extensive healthcare sales experience in lieu of a formal degree.
Preferred: RN state or compact-state licensure, or LPN/LVN licensure in the state of practice.
Preferred: 2+ years of former healthcare sales and/or clinical healthcare experience.
Preferred: prior experience that includes formal sales training.

Nice To Haves

Associate's or Bachelor's degree in marketing, communication, healthcare administration, nursing, or another related field.
Equivalent combination of education and extensive healthcare sales experience may be considered in lieu of a formal degree.
RN state or compact-state licensure, or LPN/LVN licensure in the state of practice.
2+ years of healthcare sales and/or clinical healthcare experience.
Experience that includes formal sales training.

Responsibilities

Conduct patient assessments to identify appropriate candidates for admission and complete assessments in accordance with company and division standards.
Follow up daily with patients and decision-makers for clinical reassessment.
Manage referrals and admissions generated through assigned hospitals and territories.
Use prospecting methods to generate leads, identify expansion opportunities, and deliver educational presentations.
Meet monthly goals for assigned hospitals and expand the number of referral sources in assigned territories.
Develop relationships with and maintain current referral sources.
Serve as an ambassador for eligible patients throughout the admissions process.
Plan travel and monitor expenses to operate within budgeted parameters.
Educate patients and family members about the benefits, care, and services of ScionHealth hospitals.
Coordinate transmission of clinical and benefit information among patients, decision-makers, referral sources, and specialty hospitals.
Develop and maintain successful relationships with referral sources throughout the assigned territory.
Comply with the Company's Code of Business Conduct, policies and procedures, compliance obligations, applicable laws, and professional standards.
Maintain patient and employee confidentiality and protect their rights.
Complete annual health, safety, and education requirements; attend mandatory in-services and staff meetings.
Maintain professional growth and development and current licensure or certification, if applicable.
Adhere to the dress code and identification requirements, attendance policies, and hospital health, safety, security, and hazardous-material procedures.
Communicate the hospital's mission, ethics, and goals, and consistently demonstrate guest-relations skills.
Perform other related duties as assigned.