Part Time (temporary) - Clinical Robot Associate - Newark, DE (on-site)

Diligent Robotics • Newark, DE

6d • Onsite

About The Position

Diligent Robotics is hiring a temporary, part-time Clinical Robot Associate for its founding operations team in Newark, Delaware. The role supports safe use of mobile service robots in a hospital environment and involves working alongside hospital staff and the engineering team. Associates help develop and implement processes as the organization scales, resolve unexpected situations during shifts, and contribute to strong outcomes for hospital partners. This is an entry-level, on-site position; robotics or engineering experience is not required. The schedule averages three eight-hour daytime shifts per week, from 1 p.m. to 9 p.m., with an approximate end date of December 31, 2026. Candidates must be local and willing to work on-site.

Requirements

• High school graduate or GED.
• Customer-service oriented, friendly, able to de-escalate situations, and able to balance customer demands with company needs.
• Excellent written and verbal communication skills, including communicating with internal stakeholders by phone and direct messenger.
• Organized and able to manage multiple tasks simultaneously.
• Self-sufficient, able to learn independently, and able to make quick decisions as circumstances require.
• Able to lift up to 40 pounds.
• Able to work varying shift times, including nights and weekends, and adapt as customer needs change.
• Willing to work during significant holidays.
• Willing to complete vendor credentialing, including immunizations, a background check, and a drug screen.
• Must be local to Newark, Delaware, and willing to work on-site.

Nice To Haves

• Extraverted and comfortable starting conversations with a wide range of people.
• Responsive and responsible, committed to deadlines and proactive communication, including when working with remote coworkers.
• Results-oriented and willing to observe and take notes on end users interacting with the robot.
• Passionate about healthcare and technology working together to help people.
• Previous employment in healthcare and familiarity with hospital terminology, organizational structure, and operational processes.
• Realistic understanding of the difference between technological capabilities and media-driven expectations, with enthusiasm for advancing robotics.

Responsibilities

• Monitor and safely assist mobile service robots in a hospital environment.
• Collect data and troubleshoot in real-world situations while providing detailed, accurate feedback to engineers.
• Prioritize the customer experience and ensure customer expectations are met or exceeded.
• Communicate with hospital staff and, occasionally, the public about robot operation.
• Help design and implement processes as the organization scales.
• Resolve unexpected situations during shifts and work effectively as part of a team.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED