Lead Clinical Robot Associate - Barstow, CA (on-site)

Diligent Robotics • Barstow, CA

7d • Onsite

About The Position

Diligent Robotics is seeking a Lead Clinical Robot Associate to join its founding customer-facing operations team. The role supports safe clinical use of service robots in a hospital environment and works closely with hospital staff and the engineering team through communication, documentation, data collection, and troubleshooting. The associate helps resolve unexpected situations during shifts and contributes to designing and implementing operational processes as the organization grows.

This is a full-time, supervisor role based on-site in Barstow, California. The posting describes an approximate 9 a.m.–5 p.m. Pacific Time, Monday–Friday schedule, while also requiring flexibility to work varying shifts, nights, weekends, and significant holidays as customer needs change. A robotics or engineering background is not required.

The role includes monitoring and safely assisting mobile service robots, collecting data, troubleshooting real-world situations, and providing detailed feedback to engineers. It also involves delivering a strong customer experience and communicating with hospital staff and, occasionally, the public. Supervisory duties include publishing monthly schedules, onboarding and training Clinical Robot Associates, approving time cards, escalating corrective-action issues, and arranging coverage for callouts. Employment is dependent on obtaining vendor credentials, which involves steps including immunizations, a background check, and a drug screen.

Requirements

• High school diploma or GED.
• Supervisory experience leading a small team, including scheduling, training, and support.
• Customer-service orientation, including de-escalation skills and the ability to balance customer demands with company needs.
• Excellent written and verbal communication skills, including communicating with internal stakeholders by phone and direct messenger.
• Organizational skills and the ability to manage multiple tasks simultaneously.
• Self-sufficient, able to learn unfamiliar tasks, get work done, and make quick independent decisions as circumstances require.
• Able to lift up to 40 pounds.
• Able to work varying shift times, including nights and weekends, and adapt to schedule changes as customer needs change.
• Willing to work significant holidays.
• Willing and able to obtain vendor credentials; the process includes immunizations, a background check, a drug screen, and other steps.
• Must be local to Barstow, California, and willing to work on-site.

Nice To Haves

• Outgoing and comfortable initiating conversations with a wide range of people.
• Responsive and responsible, with a commitment to deadlines and proactive communication, including when working with remote colleagues.
• Results-oriented and willing to observe and take notes on end users interacting with the robot for extended periods.
• Passion for the intersection of healthcare and technology and its potential to help people.
• Previous employment in healthcare and familiarity with hospital terminology, organizational structures, and operational processes.
• Realistic understanding of the gap between robots’ technological capabilities and media-driven expectations, and enthusiasm for advancing the industry even when the work is not glamorous.

Responsibilities

• Monitor and safely assist mobile service robots in a hospital environment.
• Collect data and troubleshoot a variety of real-world situations while providing detailed, accurate feedback to engineers.
• Prioritize the customer experience and ensure customer expectations are met or exceeded.
• Communicate with hospital staff and, occasionally, the public regarding robot operation.
• Prepare and publish monthly schedules.
• Onboard and train new Clinical Robot Associates.
• Approve time cards.
• Escalate corrective-action issues.
• Find coverage when team members call out.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED