Lead Clinical Robot Associate - Barstow, CA (on-site)

Diligent Robotics • Barstow, CA

6d • Onsite

About The Position

Diligent Robotics is hiring a Lead Clinical Robot Associate to support safe, effective use of mobile service robots in a hospital environment. As part of the company’s founding customer-facing operations team, this role works with hospital staff and the engineering team, assists a fleet of robots, and helps develop processes as the organization scales. The position is not an engineering role, and robotics or engineering experience is not required.

The role includes supervising Clinical Robot Associates, handling unexpected situations during shifts, and helping ensure excellent service to hospital partners. It is based on-site in Barstow, California, and requires the candidate to be local. The stated regular schedule is approximately 9 a.m.–5 p.m. Pacific Time, Monday through Friday; however, the candidate must also be able to work varying shifts, including nights, weekends, and significant holidays, as customer needs change.

Requirements

• High school diploma or GED.
• Supervisory experience leading a small team, including scheduling, training, and support.
• Customer-service orientation, de-escalation skills, and the ability to balance customer demands with company needs.
• Excellent written and verbal communication skills, including communicating with internal stakeholders by phone and direct messenger.
• Strong organizational skills and the ability to make progress on multiple tasks at once.
• Self-sufficiency, willingness to learn, and ability to make quick independent decisions as circumstances require.
• Ability to lift up to 40 pounds.
• Ability to work varying shift times, including nights and weekends, and adapt to schedule changes as customer needs change.
• Willingness to work significant holidays.
• Willingness to obtain vendor credentials; employment depends on credentialing, which includes immunizations, a background check, a drug screen, and other steps.
• Must be local to Barstow, California, and willing to work on-site.

Nice To Haves

• Extraverted and comfortable initiating conversations.
• Responsive and responsible, with a commitment to deadlines and proactive communication, including with remote coworkers.
• Results-oriented and willing to observe and document end-user interactions with the robot.
• Passion for bringing healthcare and technology together to help people.
• Former employment in healthcare and familiarity with hospital terminology, organizational structures, and operational processes.
• Clear-eyed enthusiasm for robotics and an understanding of the gap between technological reality and media-driven expectations.

Responsibilities

• Monitor and safely assist mobile service robots in a hospital environment.
• Collect data, troubleshoot real-world situations, and provide detailed, accurate feedback to engineers.
• Prioritize the customer experience and ensure expectations are met or exceeded.
• Communicate with hospital staff and, occasionally, the public about robot operation.
• Prepare and publish monthly schedules for Clinical Robot Associates.
• Onboard and train new Clinical Robot Associates.
• Approve time cards.
• Escalate corrective-action issues.
• Find coverage when staff call out.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED