Part Time (temporary) - Clinical Robot Associate - Newark, DE (on-site)

Diligent Robotics • Newark, DE

7d • Onsite

About The Position

Diligent Robotics is hiring a temporary, part-time Clinical Robot Associate for its customer-facing operations team in Newark, Delaware. The role supports safe clinical use of mobile service robots in a hospital environment and involves working alongside hospital staff and the engineering team. Associates help address unexpected situations during shifts, communicate and document operational feedback, and contribute to processes as the organization scales. This is an entry-level role; robotics or engineering experience is not required. The position is onsite and averages three 8-hour daytime shifts per week, from 1 p.m. to 9 p.m., with an approximate end date of December 31, 2026. Applicants must be local and willing to work onsite.

Requirements

• High school graduate or GED.
• Customer-service oriented, friendly, and skilled in de-escalation while balancing customer demands and company needs.
• Excellent written and verbal communication skills, including communicating with internal stakeholders by phone and direct messenger.
• Organized and able to make progress on multiple tasks simultaneously.
• Self-sufficient, able to learn unfamiliar material, get things done, and make independent decisions as circumstances require.
• Able to lift up to 40 pounds.
• Able to work varying shift times, including nights and weekends, and adapt as customer needs change.
• Willing to work significant holidays.
• Willing to obtain vendor credentials; employment depends on credentialing, which includes immunizations, a background check, a drug screen, and other steps.
• Must be local to Newark, Delaware and willing to work onsite.

Nice To Haves

• Outgoing and comfortable starting conversations with a wide range of people.
• Responsive and responsible, committed to deadlines and proactive communication, including when working with remote coworkers.
• Results-oriented and willing to observe and document end-user interactions for extended periods.
• Passionate about healthcare and technology working together to help people.
• Prior employment in healthcare and familiarity with hospital terminology, organizational structures, and operational processes.
• Realistic understanding of the gap between technological capabilities and media-driven expectations, and enthusiasm for advancing the robotics industry.

Responsibilities

• Monitor and safely assist mobile service robots in a hospital environment.
• Collect data and troubleshoot real-world situations while providing detailed, accurate feedback to engineers.
• Prioritize the customer experience and meet or exceed customer expectations.
• Communicate with hospital staff and, occasionally, the public regarding robot operation.
• Help solve unexpected situations during shifts and work effectively with the team.
• Contribute to designing and implementing processes as the organization scales.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED