Clinical Results Representative

WellnessMart,MD•Long Beach, CA

9d•$25 - $25•Onsite

About The Position

Wellnessmart is a provider of pre-employment testing services, offering clinical services such as drug screening, tuberculosis testing, physical assessments, and titer testing, as well as fingerprinting and background checks. The Clinical Results Representative provides quality control of patient medical results, supports clinical staff, tracks patient results, handles inbound and outbound communications, schedules appointments, and maintains the quality of patient and client communications. This is an in-office position in Long Beach, California.

Requirements

Bachelor's degree.
Proven experience in a customer service setting.
Strong customer service skills.
Enjoy working as part of a team.
Excellent analytical and problem-solving abilities.
Exceptional communication and interpersonal skills.
Ability to work individually in a repetitive environment.
Ability to navigate various programs and software.
Open to taking on new projects from time to time.

Nice To Haves

Healthcare experience is a plus.

Responsibilities

Maintain quality assurance control and manage client orders, ensuring valid information is provided to clients.
Handle inbound and outbound calls and communicate with clients and patients by text and email.
Schedule patient appointments as needed.
Assist clinical staff with inquiries and troubleshooting requests.
Upload and send results to clients and patients.
Provide clients and patients with up-to-date order status.
Follow up with outside vendors regarding clinical results.