Customer Results Representative
WellnessMart,MD•Long Beach, CA
•Onsite
About The Position
Wellnessmart is a provider of pre-employment testing services with more than 50 retail locations across the United States. Its services include drug screening, tuberculosis testing, physical assessments, titer testing, fingerprinting, and background checks. The Customer Results Representative provides quality control of patient medical results, supports clinical staff, tracks patient results, handles inbound and outbound calls, schedules appointments, and maintains the quality of patient and client communications. The position is in-office in Long Beach, California.
Requirements
- Bachelor's degree.
- Proven experience in a customer service setting.
- Strong customer service skills.
- Ability to work as part of a team.
- Excellent analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Ability to work individually in a repetitive environment.
- Ability to navigate various programs and software.
- Openness to taking on new projects from time to time.
Nice To Haves
- Healthcare experience.
Responsibilities
- Maintain quality assurance control and manage client orders, ensuring valid information is provided to clients.
- Handle inbound and outbound calls and communicate with clients and patients by text and email.
- Schedule patient appointments as needed.
- Assist clinical staff with inquiries and troubleshooting requests.
- Upload and send results to clients and patients.
- Provide clients and patients with up-to-date status on each order.
- Follow up with outside vendors regarding clinical results.
Benefits
- Health insurance
- Paid time off
- Flexible schedule
